Overview
On Site
USD 125,000.00 - 150,000.00 per year
Full Time
Skills
Technical Support
Root Cause Analysis
Issue Resolution
Regulatory Compliance
Process Improvement
Reliability Engineering
Application Support
FOCUS
Retail
Electronic Commerce
Salesforce.com
Cloud Computing
Dashboard
Management
Payment Processing
Order Management
Communication
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
LOS
Insurance
.NET
Job Details
Description
SFCC Support Manager
$125K - $150K + benefits
Location: Los Angeles area and hybrid 3x onsite in El Segundo preferred.
We are looking for an experienced Salesforce Commerce Cloud Support Manager to join our team in Los Angeles, California. In this role, you will focus on managing and resolving technical issues related to retail and e-commerce applications, ensuring seamless operations and collaboration with stakeholders. This position requires a proactive approach to troubleshooting and a strong understanding of Salesforce Commerce Cloud and related integrations.
Responsibilities:
Provide hands-on technical support to troubleshoot, analyze, and resolve application issues, including root cause analysis and trend identification.
Act as the first point of contact to address operational challenges, escalating complex issues to engineering teams as needed.
Collaborate with vendors to manage Level 1 support teams and oversee triage processes for consistent issue resolution.
Monitor production logs, address integration needs, and ensure system functionality, including website availability and checkout processes.
Resolve payment processing issues involving platforms such as PayPal and Afterpay, as well as Order Management System-related challenges.
Ensure compliance with Salesforce Commerce Cloud standards and drive process improvements to enhance system efficiency.
Partner with business stakeholders to address technical concerns and quickly respond to reported problems.
Provide insights and feedback to engineering teams to improve system reliability and performance.
Maintain 24/7 availability for on-call support to address urgent issues in a fast-paced environment.
Collaborate with cross-functional teams to ensure seamless operations and system enhancements.
Requirements
Minimum of 5 years of experience in application support, with a focus on retail and e-commerce systems.
In-depth knowledge of Salesforce Commerce Cloud and related integrations.
Strong technical skills to analyze data, navigate dashboards, and troubleshoot system configurations.
Proven ability to manage vendor-based Level 1 support teams and oversee triage processes.
Experience resolving issues related to payment processing, order management systems, and website functionality.
Familiarity with production log monitoring and integration requirements.
Excellent communication and collaboration skills to interface with business partners and stakeholders.
Availability for 24/7 on-call support to address urgent system issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
SFCC Support Manager
$125K - $150K + benefits
Location: Los Angeles area and hybrid 3x onsite in El Segundo preferred.
- Flexible for more hybrid arrangements: Open to considering candidates from the extended SoCal area. Must be onsite either weekly or every other week if further from the office.
We are looking for an experienced Salesforce Commerce Cloud Support Manager to join our team in Los Angeles, California. In this role, you will focus on managing and resolving technical issues related to retail and e-commerce applications, ensuring seamless operations and collaboration with stakeholders. This position requires a proactive approach to troubleshooting and a strong understanding of Salesforce Commerce Cloud and related integrations.
Responsibilities:
Provide hands-on technical support to troubleshoot, analyze, and resolve application issues, including root cause analysis and trend identification.
Act as the first point of contact to address operational challenges, escalating complex issues to engineering teams as needed.
Collaborate with vendors to manage Level 1 support teams and oversee triage processes for consistent issue resolution.
Monitor production logs, address integration needs, and ensure system functionality, including website availability and checkout processes.
Resolve payment processing issues involving platforms such as PayPal and Afterpay, as well as Order Management System-related challenges.
Ensure compliance with Salesforce Commerce Cloud standards and drive process improvements to enhance system efficiency.
Partner with business stakeholders to address technical concerns and quickly respond to reported problems.
Provide insights and feedback to engineering teams to improve system reliability and performance.
Maintain 24/7 availability for on-call support to address urgent issues in a fast-paced environment.
Collaborate with cross-functional teams to ensure seamless operations and system enhancements.
Requirements
Minimum of 5 years of experience in application support, with a focus on retail and e-commerce systems.
In-depth knowledge of Salesforce Commerce Cloud and related integrations.
Strong technical skills to analyze data, navigate dashboards, and troubleshoot system configurations.
Proven ability to manage vendor-based Level 1 support teams and oversee triage processes.
Experience resolving issues related to payment processing, order management systems, and website functionality.
Familiarity with production log monitoring and integration requirements.
Excellent communication and collaboration skills to interface with business partners and stakeholders.
Availability for 24/7 on-call support to address urgent system issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.