Overview
Remote
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
imaging
Job Details
Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.
Hello
Please find the following job description
Job Title: Desktop/IT Support Engineer
Location: Preferred is Atlanta, GA Hybrid but open for remote
Responsibilities:
- Create and maintain a gold image for laptop provisioning and refreshing.
- Utilize Microsoft Intune for managing endpoint security, compliance policies, software deployment, patch management, and security updates.
- Maintain and track IT assets, manage the laptop lifecycle, and ensure accurate updates.
- Administer and support Intune for endpoint and mobile device management
- Handle laptop stock imaging, allocation, deallocation, and reclamation processes.
- Deliver support for desktops, laptops, and associated peripherals, including network troubleshooting and resolving OS, application, and patching issues.
- Ensure up-to-date antivirus, Windows patches, and feature packs across all workstations.
- Provide troubleshooting support using remote tools (e.g., RDP, IDRACK, ILO, IP phones).
- Effectively manage customer stakeholders and communicate solutions for technical challenges.
- Ensure up-to-date antivirus, Windows patches, and feature packs across all workstations.
- Follow the Laptop reclamation process and escalation guidelines to reclaim the laptops.
- Manage the laptop lifecycle, including maintaining accurate status according to regional processes and polices.
- Manage SCCM for patching, imaging, and application deployment
- Troubleshoot Windows Desktop, Laptop and Server environments
- Configure and support Active Directory, GPO, DNS, and DHCP
- Author and maintain PowerShell scripts for infrastructure automation
- Ensure endpoint compliance with security standards
- Maintain documentation and resolve escalated technical issues
- Deploy and manage OS and application patches across Windows and macOS systems using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM).
Skills Required:
- Hands-on experience with Windows Sysprep and DISM tools.
- Familiarity with OS image creation software such as SmartDeploy, MDT, or Clonezilla
- Ability to create image files using DISM, deal with WIM file(s).
- Experience in usage of Intune (and/or SCCM/Ivanti) for deployments and installations.
- Deep experience in OS installation, handling OS related issues and troubleshooting of issues.
- Experience in patches and package installation & troubleshooting.
- Excellent analytical, problem-solving, and communication skills with the ability to articulate technical findings clearly to technical and non-technical stakeholders.
- Strong experience with Windows Server and desktop operating systems, and familiarity with PowerShell scripting for automation.
- Hands-on experience installing and managing patches on Unix, Linux, and Windows platforms.
- Monitor device health, policy compliance, and resolve enrollment or sync issues.
- Work closely with IT support, infrastructure, and security teams to improve endpoint management.
- Assist customers to deploy, configure and adopt the Microsoft Edge with Chromium browser, using Microsoft Endpoint Manager for deployment and configuration.
- Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Must-have skills:
- Microsoft Autopilot and SCCM/Intune co-management; Azure Active Directory; PowerShell scripting and Security and patch compliance practices
- Preferred: Microsoft/CompTIA certifications (MD-102, MS-100, Security+)
Thanks & Regards
Satish Pochampally
US IT Recruiter
Cerebra Consulting Inc
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