Overview
On Site
$65,000 - $80,000
Full Time
Skills
TLM
SaaS
Technical Support
User Guides
Operating Systems
Kronos
Employee Self-service
Hardware support
Data Handling
Job Details
RESPONSIBILITIES
- Acts as first support for UKG Ready Time Entry System and Time Clock Hardware.
- Partners with clients and other internal groups to understand their business and related needs.
- Defines workflows and associated business rules to meet customer and internal business needs within various systems.
- Documents all troubleshooting activities performed for clients within our incident management system, developing a knowledgebase for all other technicians to utilize.
- Maintains proper inventory levels of physical time clocks deployed within client environments to ensure all hardware failures can be replaced/repaired as needed.
- Documents and tracks all physical clocks and their associated licenses and configurations within our asset management system.
- Identifies and makes recommendations on process and workflow improvements within the system to ensure accuracy and efficiency gains, where possible.
- Documents system processes related to time entry systems.
- Documents associated processes related to the setup of a new client within the time clock system to ensure the solution meets their defined requirements.
- Meets with various business units to gather feedback and collect requirements for new customer implementations or to make adjustments to current client setups.
- Designs and develops training materials such as videos and user guides for the online systems, both customer facing and internal use, and creates troubleshooting documentation for internal staff members.
- Performs administrative duties such as setup of new user accounts, password reset, and deleting terminated user accounts in Time Entry System.
- Implements, administers, and supports the Employee Self Service Module.
- Performs regular technical support duties when required by management.
QUALIFICATIONS
- Keys to success in this position include general knowledge of operating systems and networking infrastructures including general internet concepts and SaaS.
- Understanding of programming, mapping and conversion of data and importing data in needed.
- Bachelor s degree in computer science or a related field, or equivalent experience is needed.
- Two (2) years of related experience consulting with customers and business units is required. Prior implementation and experience with Kronos or any other TLM solution is a plus.
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