Overview
On Site
USD 100,000.00 - 120,000.00 per year
Full Time
Skills
Jersey
Customer Relationship Management (CRM)
Sales
Customer Service
Facilitation
System Testing
Optimization
Technical Support
Training
Cloud Computing
Management
Linux
Project Delivery
Collaboration
A/B Testing
Performance Tuning
Agile
Scrum
Field Service Management
Active Directory
Backup
Communication
System Documentation
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.
Responsibilities:
Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.
Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.
Act as a liaison between technical teams and end users, facilitating clear communication and understanding.
Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.
Provide technical support and training to users, addressing issues and sharing best practices.
Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.
Implement and maintain backup technologies to safeguard system data.
Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.
Drive Agile Scrum methodologies to enhance project delivery and team collaboration.
Requirements
Minimum of 3 years of experience working with FSM systems.
Experience with AB testing and system performance optimization.
Familiarity with Agile Scrum methodologies and field service management platforms.
Expertise in Active Directory and backup technologies.
Excellent communication skills to effectively liaise between technical teams and end users.
Ability to create detailed business requirement documents and provide clear system documentation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.
Responsibilities:
Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.
Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.
Act as a liaison between technical teams and end users, facilitating clear communication and understanding.
Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.
Provide technical support and training to users, addressing issues and sharing best practices.
Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.
Implement and maintain backup technologies to safeguard system data.
Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.
Drive Agile Scrum methodologies to enhance project delivery and team collaboration.
Requirements
Minimum of 3 years of experience working with FSM systems.
Experience with AB testing and system performance optimization.
Familiarity with Agile Scrum methodologies and field service management platforms.
Expertise in Active Directory and backup technologies.
Excellent communication skills to effectively liaise between technical teams and end users.
Ability to create detailed business requirement documents and provide clear system documentation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.