Quality Assurance - Project Management

Expectations

a) The QA service provider will conduct quality assurance services comprised of regular reviews and

evaluation of project management processes and artifacts as well as overall program

performance.

b) The QA service provider will conduct reviews of program deliverables to determine whether the

deliverables meet quality standards as well as recommend ways to eliminate the root causes of

unsatisfactory results.

c) The QA service provider is separate and distinct from any of the individual projects, program and

project management offices, or vendors providing services or solutions related to the project and

reports directly to WaTech.

d) The QA service provider provides services throughout the program s life cycles, from planning

through implementation and closeout.

e) The QA service provider will work with any existing or future QA or IV&V Contractors to ensure

alignment and smooth transitions.

f) The QA service provider will provide a high level of engagement throughout program duration

and will actively identify, document, track, and recommend actions to mitigate risks and issues.

g) The QA service provider will assess and monitor program governance and decision-making

processes.3 | WaTech WCSM Quality Assurance SOW May 2025 watech.wa.gov

h) The QA service provider will assess the program s organizational structure, program processes

and their respective outputs to provide ongoing recommendations to the program on how to

enhance or make those processes more efficient.

i) The QA service provider will monitor the program schedule (and associated project schedules),

deliverable outputs based on the schedule, and other outputs from the program.

j) The QA service provider will engage effectively with the program team, system owners, and

solution vendors to assess gaps and requirements from all parties.

k) The QA service provider will use proven processes iteratively throughout the engagement to

conduct reviews that include, but are not limited to, risk mitigation, technical approach, change

management, requirements traceability, documentation, solution integration, solution

sustainability, security and privacy, testing, and maintenance strategies.

l) The QA service provider will use proven project management and communication tools to ensure

timely and effective information sharing with interested parties.

m) The QA provider will employ professional writers with the skills and ability to deliver concise and

easily navigable documents and deliverables to meet the needs of various audiences. Audiences

include but are not limited to program leadership, key stakeholders including executive steering

committee members, authorizing environment including oversight, technical and program team

members, and the general public.

Services

a) The QA service provider will develop a Quality Management Plan complying with details in the

Deliverables section below.

b) The QA service provider will provide a formal comment log with each QA deliverable they submit.

QA deliverable reviewers will document any concerns or factual corrections during the formal

review. The QA service provider will respond to comments in the comment log, as well as

maintain and track comments to ensure appropriate disposition prior to final submission and

approval of each QA deliverable.