Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Amazon Web Services
IT Operations
Interactive Voice Response
Management
Performance Tuning
Audiovisual
Collaboration
Real-time
Regulatory Compliance
Routing
Customer Relationship Management (CRM)
Dashboard
Python
Quality Assurance
SIP
SIP Trunking
ServiceNow
Technical Writing
Telecommunications
Testing
VoIP
Workflow
Job Details
Role: Amazon Connect Developer/ Architect
Location: Plano, TX
- Design and implement scalable contact center solutions using Amazon Connect and AWS services.
Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
Develop and optimize contact flows, IVR, and call routing strategies.
Integrate Amazon Connect with AWS services and automate workflows using Python .
Build and maintain real-time audio/video solutions with WebRTC for web.
Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
Ensure security and compliance with AWS best practices and regulatory standards.
Conduct interoperability testing, quality assurance, and performance optimization.
Integrate contact center platforms with ServiceNow CRM for seamless workflow.
Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
Monitor and analyze metrics, reports, and dashboards to improve operations.
Create technical documentation and architectural diagrams.
Train and support stakeholders on system usage and best practices.
Collaborate with IT, operations, and business teams to deliver effective solutions.
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