Merchant Onboarding Associate

Role: Merchant Onboarding Associate

Location: Irving, TX 75063 (Onsite)

Contract Length: 6+ months with a possibility of extension

Tax Term: W2

Any visa can work

About the Opportunity:

• We're seeking a Merchant Onboarding Associate to help new restaurant and retail partners successfully join the 7NOW Marketplace.
• In this role, you'll guide merchants through onboarding, ensure seamless integrations with our aggregator partners (Olo, Otter, Toast, Stream, and more), and set them up for long-term success on the platform.

Responsibilities:

• Serve as the main point of contact for restaurant merchants during the onboarding process, from initial setup to go-live.
• Manage onboarding workflows across multiple integration partners (Olo, Otter, Toast, Stream, and additional aggregators as they come online).
• Q/A - Configure and validate merchant accounts, menus, and item data to ensure accuracy and consistency across platforms.
• Provide clear guidance and support to merchants, including training on system use, troubleshooting integration issues, and answering operational questions.
• Collaborate closely with internal teams (Partnerships, Product, Technical Integrations, and Support) to resolve merchant challenges and accelerate activation timelines.
• Track onboarding progress, identify bottlenecks, and communicate updates to stakeholders.
• Document processes, share feedback with product/tech teams, and contribute to continuous improvement of onboarding pathways.
• Ensure a smooth transition of merchants from onboarding to account management.

Qualifications:

• Experience in restaurants, onboarding, account management, or implementation-ideally in marketplace, SaaS, food delivery, or restaurant technology.
• Familiarity with restaurant POS and aggregator systems (Olo, Toast, Otter, Stream, etc.) strongly preferred.
• Excellent communication skills; able to explain technical processes to non-technical audiences.
• Highly organized, detail-oriented, and able to manage multiple onboarding projects simultaneously.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working cross-functionally with operations, product, and technical teams.
• Proficient with CRM and workflow tools (HubSpot, Salesforce, Smartsheet, or similar).

Thank You,

Regards,

Shubham Sharma

Sr. Technical Recruiter

SDK Soft Inc./Siri Info Solutions

/ candidates are encouraged to Apply

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