Technical Business Analyst

Position: Business Analyst

Location: Florida, FL - 32826

Duration: 12 Months

Description

This position is for a Technical Business Analyst role on the Performance Excellence Team supporting multiple global technology projects. The ideal candidate will work on projects in the following areas: Artificial Intelligence (AI), robotics, general automation and process improvements. Exceptional English verbal & writing skills required.

Role Description

Collaborate with stakeholders to understand business needs and gather detailed requirements for projects

Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements

Create comprehensive documentation, including business requirements documents, functional specifications, user stories, and process documentation

Analyze technical systems and processes to identify areas for improvement and ensure that solutions align with business objectives

Work with technical teams to design solutions that meet business requirements, including system architecture and integration points

Analyze data to support decision-making and identify patterns

Develop test cases and participate in testing activities to ensure that solutions meet business requirements and function as intended

Assist in the change management process by helping stakeholders understand and adapt to new systems or processes

Support project management activities, including tracking progress, managing timelines, and ensuring deliverables are met

Provide training and support to end-users to ensure they understand and can effectively use new systems or processes

Deliver weekly updates on completed work, planned tasks, and any challenges or roadblocks; prepare status reports to track progress

Set up and manage basic Power BI dashboards for transparent status and task tracking

Proactively engage with stakeholders to confirm tasks

Prepare agendas and schedule status meetings with key team members

Capabilities

Collaborative Actively listens to and understands issues before confidently presenting alternative solutions

Clear and concise communicator. Excellent communication skills, both written and verbal

Analytics and Results-oriented Ability to analyze complex situations and find solutions; ability to break down complexities into concrete tasks and activities

Initiative self-motivated, detail-oriented and willing to act proactively and go the extra mile to provide a quality product

Quality orientation a quick learner who gets things done at the highest level of quality and impact and effectively aligns activities and resources to achieve goals in changing parameters. Detail-oriented with a focus on accuracy and quality of work

Able to coordinate tasks performed by cross-functional teams and work effectively with cross-cultural and remote teams

Assertive with ability to lead individuals with more business knowledge than herself/himself (e.g., pushing back to minimize scope creep). Ability to negotiate and resolve conflicts effectively

Organized Skilled in prioritizing tasks and managing multiple responsibilities

Requirements

8+ years experience with requirements gathering and writing technical business requirements documents in a corporate environment

Proficient in Power BI with the ability to conduct data analysis

Proficient in Power Automate with the ability to create and implement simple automated workflows

Strong documentation and note-taking skills

Excellent Excel skills (e.g., advanced formulas, pivot tables and basic Power Query skills)

Critical thinker with strong organizational skills and the ability to prioritize tasks and meet deadlines

Associate's degree or Bachelor's degree required

Optional

Experience with SharePoint

Finance or accounting background

Knowledge of LEAN/Six Sigma Concepts

Experience with JIRA (or willing to learn)