Overview
Remote
$50 - $60
Contract - W2
Contract - Independent
Skills
Amazon Lex Developer
Lex V2
financial services
Amazon Connect
Job Details
Urgent requirement- Amazon Lex Developer (Amazon Connect)-United States
Job Description
We are seeking a specialized Amazon Lex Developer to support a financial services client, with a strong focus on designing, building, and optimizing Lex bots integrated with Amazon Connect. This role is dedicated specifically to Lex and conversational bot development and is separate from broader Amazon Connect or AI platform roles.
Key Responsibilities
- Design, develop, and maintain Amazon Lex (V2) conversational bots for customer-facing contact center use cases
- Implement and manage Amazon Connect + Lex integrations, including call flows, intents, slots, and prompts
- Collaborate with business and technical teams to translate requirements into effective conversational experiences
- Troubleshoot and optimize bot performance, accuracy, and customer experience
- Ensure solutions meet financial services security, compliance, and data-handling standards
Required Experience
- Hands-on experience developing Amazon Lex bots (Lex V2 strongly preferred)
- Strong working knowledge of Amazon Connect, including contact flows and Lex integration points
- Experience designing conversational flows, intent modeling, and error handling
- Ability to debug and support production issues in Connect/Lex environments
- Background supporting enterprise or regulated environments (financial services preferred
Nice to Have
- Lambda integration with Lex
- Experience with STT/TTS tuning or NLU optimization
- Familiarity with CI/CD or IaC for AWS contact center solutions
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.