Senior ServiceNow Developer

Job Title: Senior ServiceNow Developer
Primary Skills: ServiceNow, CMDB, ITOM
Location: Remote

Description:

Senior ServiceNow Developer focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB, ensuring data accuracy and reliability from multiple sources.

• Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.
• Implement and optimize Service Mapping across all mapping approaches (top-down, traffic-based, tag-based, pattern-based) to ensure accurate visibility of business services and their dependencies.
• Maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements.
• Contribute to the governance and continual service improvement of CMDB processes and standards.
• Support the lifecycle management of CIs, including onboarding new CI classes, retiring obsolete data, and maintaining robust relationships and dependency mapping.
• Collaborate with cross-functional teams to capture requirements, define use cases, and translate business needs into technical CMDB solutions.
• Act as an escalation point for troubleshooting efforts, root cause analysis, and incident resolution related to CMDB integrations and data anomalies.
• Document solutions, create knowledge articles, and share best practices throughout the ServiceNow developer and user community within IDEXX.

Required Skills:

• 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM, including complex project delivery and platform integrations.
• Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping.
• Working knowledge of third-party platforms (Azure, AWS, Google Cloud Platform) and their integration with ServiceNow for CMDB enrichment and ITOM processes.
• Deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies.
• Strong scripting skills (JavaScript, Glide, Flow Designer) to support custom development and automation.
• Track record of advancing CMDB maturity and health metrics, driving tangible improvements in IT operations.
• Experience collaborating with stakeholders across IT, Security, and Service Management teams.
• Relevant ServiceNow certifications (e.g., Certified Implementation Specialist - CMDB, Discovery, or ITOM) are highly preferred.
• Excellent analytical, troubleshooting, and communication skills.