IT Support Technician - Tier 1/2

Overview

On Site
USD25 - USD30
Contract - W2

Skills

Tier 1
Tier 2
Computer Hardware
Network
Licensing
Management
Group Policy
Access Control
Printers
Mobile Devices
Onboarding
Technical Support
Help Desk
Remote Support
Microsoft Office
Active Directory
Microsoft Windows
Computer Networking
Communication
Customer Service
Problem Solving
Conflict Resolution

Job Details

IT Support Technician

Our client is looking for an IT Support Specialist who thrives on problem-solving and delivering excellent support experiences. In this role, you ll be the go-to person for onsite technical needs, ensuring employees can work seamlessly and systems remain reliable. It s a great opportunity to build your skills while making a direct impact on day-to-day operations.


  • Location: Los Angeles, CA
  • Compensation: This job is expected to pay about $25-30/HR
  • No Visa Sponsorship Available for this role

What You ll Do:

Key Responsibilities


  • Provide Tier 1 and Tier 2 support for hardware, software, and network issues
  • Administer and troubleshoot Office 365 accounts, including mailbox setup, licensing, and permissions
  • Manage Active Directory accounts, including user creation, group policies, and access control
  • Support endpoint devices such as Windows PCs, printers, and mobile devices
  • Document IT processes and assist with onboarding, software installations, and system updates

What Gets You the Job:

Qualifications


  • 1 2 years of IT support experience in a help desk or desktop support role
  • Hands-on experience with Office 365 administration and Active Directory
  • Strong troubleshooting skills with Windows OS, networking basics, and business applications
  • Excellent communication and customer service skills, with the ability to support non-technical users
  • Proactive mindset with a resourceful, problem-solving approach

After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.