ServiceNow Senior Technical Consultant

Overview

Remote
$60 - $70
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

FOCUS
Business Process
Collaboration
Communication
Customer Relationship Management (CRM)
ServiceNow
Spanish
Technical Writing
Testing
Fluency
GC
IT Management
IT Service Management
Management
Mentorship
Workflow

Job Details

Looking for ServiceNow Senior Technical Consultant

Must be able to Speak Spanish

Must be comfortable with the role

Job Description -

ServiceNow Expert Services Group (end clients will vary)

Role: ServiceNow Senior Technical Consultant (Spanish speaking is a MUST)

Location: Remote (Must align with CST time zone as their schedules will align with Mexico City- if they can work on CST, we re good)

Terms: Contract

Visa Restrictions: None

Interview Style: Two+ Rounds Virtual

We are seeking a Senior Technical Consultant CSM with strong experience in Customer Service Management (CSM) module to join our project team. This is a remote position, requiring alignment with the Mexico City time zone. The consultant will be responsible for the design, development, and implementation of ServiceNow CSM modules, as well as working with stakeholders to understand historical data and business processes.

Key Responsibilities:

? Lead the design, configuration, and implementation of ServiceNow CSM modules

? Understand historical processes and workflows to ensure proper integration and transition

? Customize CSM applications, workflows, and integrations based on business requirements

? Collaborate with business and technical stakeholders to gather requirements and deliver solutions

? Provide technical leadership, best practices, and mentorship across the implementation team

? Support testing, troubleshooting, and deployment activities

? Prepare and maintain technical documentation

Required Skills & Qualifications:

? 5 8 years of experience in ServiceNow development and implementation, with a strong focus on CSM

? Fluent Spanish speaker (required)

? ServiceNow certifications required (Administrator, CSM Implementer, or equivalent)

? Solid understanding of ITSM, CRM processes, and customer-centric workflows

? Strong hands-on experience configuring ServiceNow applications and modules

? Ability to work independently in a remote setting and manage timelines effectively

? Excellent communication and collaboration skills in multicultural environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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