ServiceNow ITSM Architect

Overview

Remote
Depends on Experience
Full Time
No Travel Required

Skills

ServiceNow Technical Architect
FSM
Servicenow ITSM
APM
IOT Integration
Customer Relationship Management (CRM)
Design Architecture
FOCUS
Field Operations
Field Service Management
IT Architecture
JavaScript
IT Service Management
ServiceNow
Software Portfolio Management
Scheduling
Scalability
SOAP
Problem Solving
Inventory Management
IoT
Field Service
Enterprise Resource Planning
AngularJS
Agile
Asset Management
Attention To Detail
Change Management
Customer Satisfaction
Customization
IT Operations
Data Modeling
Order Management
Service Level
Scripting
Resource Allocation
Performance Testing
Optimization
Inventory
Analytics
Conflict Resolution
UI
Project Management
Performance Tuning
Operational Efficiency
Software Performance Management
Configuration Management Database
Specification Gathering
Management
Communication
Business Rules

Job Details

ServiceNow ITSM  Architect 

Remote

Long term

Must Have Skills Servicenow ITSM

Skill 2 Yrs of Exp FSM

Skill 3 Yrs of Exp APM

Skill 4 Yrs of Exp - IOT Integration

We are seeking an experienced 19+ Years ServiceNow Architect/ Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities:

  1. 12+ Years of Servicenow Technical Architecture and Design o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices. o Translate business needs into technical specifications, workflows, and integrated solutions. o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.
  2. FSM Module Expertise to Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.

o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup. o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.

  1. Technical Implementation and Customization o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).

o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience. o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.

  1. Performance Optimization and Best Practices

o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).

o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.

o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.

Required Skills and Experience:

  • Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
  • ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
  • Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
  • Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
  • ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
  • Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
  • Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.

Preferred Qualifications:

  • Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
  • Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
  • ServiceNow Certified Implementation Specialist FSM or other relevant ServiceNow certifications.

Key Competencies:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.
  • Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Detail-oriented with a focus on delivering high-quality, scalable solutions.
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