ServiceNow FSM Developer (Dallas/Atlanta/New Jersey)

ServiceNow FSM Developer
Location: Dallas/Atlanta/New Jersey
Duration: 9-12 Month

JD:

Industry: Telecom (Preferred)

Experience Level: Senior

Key Responsibilities:

• Design, develop, and implement solutions within the ServiceNow FSM module.
• Customize FSM workflows, dispatch rules, work order management, and mobile configurations.
• Integrate FSM with other ServiceNow modules (e.g., ITSM, CSM) and third-party systems.
• Develop and maintain technical documentation, including design specifications and test plans.
• Troubleshoot and resolve issues related to FSM configurations and customizations.
• Stay updated with the latest ServiceNow releases and features, especially in FSM.

Required Skills & Qualifications:

• 5 years of experience in ServiceNow development, with at least 2 years focused on Field Service Management.
• Strong understanding of FSM components: work orders, assignments, dispatching, skills management, and mobile app.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified Application Developer or FSM certification is a plus.

Nice to Have:

• Experience working in or with telecommunications companies.
• Knowledge of telecom field operations, asset tracking, and workforce management.
• Exposure to ServiceNow ITSM module in addition to FSM.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team-oriented environment.