Senior Manager, Platform Engineering & Reliability (Framingham, MA Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
The Rave organization within Motorola Solutions is responsible for SaaS solutions supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information. The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems to name a few. As a team member within the Rave organization, you will be exposed to many other solutions offered by Motorola Solutions, the most trusted name in public safety technology.
Job Description

We are seeking a Senior Manager of Platform Engineering & Reliability to lead the strategic evolution of our customer-facing, multi-tenant SaaS product infrastructure. This is a pivotal leadership opportunity for candidates who have a demonstrated ability to transform operational practices and redefine how services are delivered.

Your primary mission is to lead a high-performing team responsible for our hybrid cloud environment, which is currently centered in our private data centers. You will be tasked with optimizing our private cloud for maximum performance and efficiency while developing and executing a strategy to appropriately increase our public cloud footprint. You will break down silos between infrastructure and development, fostering a modern SRE culture where reliability is a shared responsibility.

The ideal candidate is a hands-on leader with a proven track record of transforming infrastructure, scaling teams, and driving operational excellence through automation, data-driven insights, and a relentless focus on reliability. This high-impact role spans infrastructure strategy, incident management, observability, compliance, and team development, ensuring we stay ahead of the business's rapid growth and ever-changing technologies.

What You'll Do:

• Own the reliability of the platform by guaranteeing 24x7x365 availability, meeting SLAs/SLOs, and leading a resilient incident response process that emphasizes blameless postmortems and continuous learning.
• Own our private data center operations - including compute, storage, networking, lifecycle management, and vendor engagement.
• Own our hybrid cloud strategy, tailored to our organization's needs. Lead the execution of this strategy to strike the optimum balance between our private and public cloud workloads.
• Build and mentor a high-performing SRE team, fostering a culture of ownership and breaking down silos by deeply embedding reliability principles and practices within the software development lifecycle.
• Drive a culture of modern engineering by implementing robust automation, Infrastructure-as-Code (IaC), CI/CD pipelines, and a comprehensive observability stack (Prometheus, Grafana, ELK) to improve system reliability and velocity.
• Manage all operational governance, including owning the team's budget, overseeing vendor relationships, and ensuring all infrastructure meets strict compliance standards like SOC 2, HIPAA, and FedRAMP.
• Develop close ties with Motorola Solutions' corporate infrastructure organization. Adopt relevant corporate practices and toolsets so that your team may focus on needs unique to our business unit.

What You'll Bring:

• 10+ years in infrastructure, SRE, or platform engineering; 5+ years in technical leadership (management) roles.
• An ability to lead by example, making decisions and eliminating roadblocks through the effective application of deep, hands-on knowledge.
• Demonstrated success operating and scaling customer-facing, multi-tenant SaaS platforms in 24x7x365 environments.
• Deep expertise in private data center infrastructure - server, storage, networking, capacity planning.
• Strong foundation in SRE principles, including SLO/SLI frameworks, toil reduction, and incident management.
• Hands-on experience with hybrid cloud, container orchestration, CI/CD, and observability tooling.
• Skilled in automation and infrastructure-as-code (e.g., Terraform, Ansible, Python, Bash).
• Experience navigating regulated environments like HIPAA, SOC 2, FedRAMP.
• Proven ability to lead through ambiguity, drive transformation, and influence across functions.
• Experience with vendor management, including budgeting, payments, relationship management, and renewals.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Primary Skillsets & Technical Depth:

• Cloud Platforms: AWS, Azure
• Private Data Center Operations: Compute, networking, virtualization, capacity planning, vendor management
• Infrastructure-as-Code & Automation:Terraform, Ansible, scripting (Python, Bash, Go)
• Observability Stack: Prometheus, Grafana, ELK, PagerDuty
• Containers & Orchestration: Docker, Kubernetes, Helm
• CI/CD Pipelines: GitHub Actions, Jenkins
• SRE Practices: SLOs/SLIs, error budgets, chaos engineering, blameless postmortems
• Leadership Competencies: Strategic planning, org design, incident command, budget ownership, cross-functional influence

Target Base Salary Range: $120,300 USD - $240,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be in the Framingham, MA two days per weeks.

#LI-MP2
#LI-HYBRD

Basic Requirements

• Bachelors degree with 10+ years of experience in technical operations
• OR 12+ years of experience in technical operations
• AND 5+ years of direct people management skills

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.