CE Business Solutions Specialist

Overview

On Site
USD0 - USD0
Full Time
Contract - W2

Skills

CE
Business
Solutions
Specialist

Job Details

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Beware of scams. S3 never asks for money during its onboarding process.

Job Title: CE Business Solutions Specialist
Location: Tampa, FL 33592
On Site Work- Monday Friday, 8:00 AM 5:00 PM (rotating shifts of 7:00 AM and 6:00 PM)
Contract Length: 6+ months

Job ref# 244350

Position Summary

The CE Business Solutions Specialist supports critical customer experience and billing systems by managing incidents, requests, system enhancements, and business process improvements. This role partners closely with business stakeholders and technology teams to ensure high-quality service delivery, system stability, and continuous improvement across SAP and integrated enterprise platforms.

This position operates under general supervision while independently managing priority incidents and requests. Mentoring is provided by management and senior specialists.

Key Responsibilities


  • Conduct incident and request assessment, prioritization, and coordination with business users and technology teams to drive timely resolution
  • Ensure ServiceNow incidents and requests are properly reviewed, updated, and closed
  • Support business partners during diagnosis and resolution processes
  • Participate in solution requirements gathering, UAT test strategy development, and testing execution
  • Develop and maintain documentation including process flows, interfaces, test plans, and test results
  • Build deep functional and system knowledge across assigned business areas and integrated modules
  • Support impact analysis for system upgrades and enhancements
  • Participate in solution roadmap discussions and delivery prioritization with business leadership
  • Partner with business users to improve process efficiency and operational outcomes
  • Develop understanding of regulatory requirements impacting business operations
  • Support master data models and data governance reporting

Required Experience & Skills


  • 2+ years of direct experience supporting customer-service-related technology solutions
  • Project coordination or project management experience with:

    • Requirements gathering
    • UAT test case creation
    • SDLC delivery (Agile & Waterfall)

  • Experience supporting fast-paced environments with multiple stakeholders and shifting priorities
  • Incident triage, request lifecycle management, and production support
  • Proficiency with Microsoft Office Suite
  • Strong communication, analytical, documentation, and organizational skills
  • Ability to work collaboratively in cross-functional teams

Preferred Experience


  • Experience with SAP (CRMB/IS-U) in one or more of the following:

    • Customer Service
    • Billing & Rates
    • Finance & Credit
    • Device Management

  • Experience with:

    • ServiceNow
    • Smartsheet
    • Forecasting tools
    • Utility or regulated environments


Education


  • Required: Associate s Degree in Business Management or a related field
  • Preferred: Bachelor s Degree in Business Management or a related field

Behavioral & Work Style Expectations


  • Self-driven and accountable
  • Strong attention to detail
  • Adaptable to shifting priorities
  • Collaborative and customer-focused
  • Committed to continuous learning and improvement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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