Overview
On Site
USD 23.00 - 28.00 per hour
Full Time
Skills
Remote Support
Management
Group Policy
ProVision
Laptop
Mobile Devices
Leadership
Help Desk
Computer Hardware
Communication
Printing
Wireless Communication
Windows PowerShell
Scripting
IT Service Management
Microsoft Windows
Operating Systems
Technical Support
Hardware Troubleshooting
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
We are seeking a skilled Desktop Support Analyst in Madison, WI. This role is integral to ensuring our employees' technical needs are met efficiently and effectively. The Desktop Support Analyst will be responsible for troubleshooting and resolving computer support issues, escalating problems when necessary, configuring, maintaining, and deploying desktops, and managing group policies (GPOs). The position requires adherence to established technical and procedural processes.
Key Responsibilities:
Required Experience:
Preferred Experience:
Skills:
Pay and Benefits
The pay range for this position is $23.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on May 14, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a skilled Desktop Support Analyst in Madison, WI. This role is integral to ensuring our employees' technical needs are met efficiently and effectively. The Desktop Support Analyst will be responsible for troubleshooting and resolving computer support issues, escalating problems when necessary, configuring, maintaining, and deploying desktops, and managing group policies (GPOs). The position requires adherence to established technical and procedural processes.
Key Responsibilities:
- Provide comprehensive support for desktop technologies, utilizing system management tools and various software services.
- Troubleshoot and resolve computer support issues, escalating complex problems as needed.
- Configure, maintain, and deploy desktops and related group policies (GPOs).
- Provision devices for new users, including laptops and mobile devices.
- Deliver support in a complex, professional technical environment, serving leadership, IT managers, and staff across the organization.
- Operate independently while also collaborating closely with the help desk team.
Required Experience:
- Minimum of 4 years of experience in desktop technology, including:
- Desktop operating systems (Windows 10 in an Enterprise environment)
- Desktop applications and hardware
- Standard troubleshooting methodologies
Preferred Experience:
- Strong written and verbal communication skills for responding to internal IT support tickets.
- Knowledge of printing and other supported wireless devices and peripherals.
- Experience with PowerShell scripting.
- Familiarity with IT Service Management (ITSM) tools.
Skills:
- Proficiency in Windows operating systems
- End-user support
- Hardware troubleshooting
Pay and Benefits
The pay range for this position is $23.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on May 14, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.