Manager, Monitoring & Observability Solutions

About the Role

We're the world's leading provider of secure financial messaging services. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Nearly five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant.

Are you looking for a leadership role in the monitoring and observability domain? Do you thrive in an autonomous multi-functional team who enjoys innovation and problem solving? Do you want to be part of an organization that is delivering the operational strategy for the future?

What to expect

The Tooling Services organization is looking for a Chapter Lead supporting our Monitoring Cluster. Chapter Leads typically spend 50% of their time managing people within their chapter (team), and the rest of their time dedicated to technical delivery

In this role you will:

• Be responsible for staffing, building expertise and maintaining a common approach to similar activities within your team
• Act as a coach, building and developing team members, understanding and identifying their needs and implementing appropriate actions.
• Optimise work functions and inter-functional processes while ensuring high quality results
• Provide technical assistance to the team, organize knowledge transfer and orchestrate the performance management for the team members
• Be responsible to develop and maintain best in class Engineering practices in direct support of the delivery the squad objectives
• Be a part of the local leadership team collaborating with the US Tooling Engineering Director leading change, staff development and operational excellence across the larger organization
• Use your DevOps expertise and skills to accelerate the evolution of our Infrastructure monitoring platform and services towards zero touch Infrastructure (IaC) and self-services
• Become the domain expert for Infrastructure monitoring for Swift

What will make you successful?

We are seeking professionals with:

• 4 or 5-year university degree in computer science or related field
• 5+ years of experience in IT/software delivery, preferably working with architectures focusing on security and SaaS delivery models
• 3+ years of experience with programming languages (Java, Python preferred) with good understanding of OOP
• 3+ years of experience working in Unix and/or Linux environments
• 2+ years of experience as team lead/people manager
• Familiarity or experience with Infrastructure components (Compute, Network, Storage) and related monitoring/observability technologies (ScienceLogic, AppDynamics, Dynatrace, ServiceNow, Elastic) will be added advantage
• Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries
• Demonstrate excellent communication skills and be confident presenting ideas and designs to different partner levels
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Demonstrated ability to collaborate with local and remote teams in different time zones

Preferred qualifications:

• Practical working experience in an Agile driven team
• System engineer experience
• 3+ years of DevOps concepts and tools: CI/CD, Zero Touch, IaC through Ansible, Maven, Jenkins, Nexus, Git, Docker, Openshift, etc.
• Familiarity or experience with SOA technologies such as micro-services, REST, SOAP
• Experience in API benchmarking with tools such as JMeter, Postman
• Relevant certifications in the above technologies

The estimated salary range for a new hire into this position in Virginia is $113,330 minimum to $210,470 Maximum USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employee's contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.