Overview
Remote
$40 - $47
Contract - W2
Contract - 3 Month(s)
Skills
User Experience
Migration
Natural Language Processing
Performance Management
Preventive Maintenance
Agile
Amazon Web Services
Analytics
Artificial Intelligence
Customer Engagement
Product Ownership
Project Management
Rally
Roadmaps
SAFE
Scrum
Job Details
Job ID: H#12886 - Digital Chat Product Owner AWS Lex V2 Project
PLEASE NOTE: This is a 3 month renewable contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.
Overview: Seeking an experienced Technical Product Owner to lead enterprise chat initiatives, including AWS Lex V2 migration, chatbot enhancements, and AI-driven customer engagement.
Responsibilities:
- Lead Agile ceremonies, backlog prioritization, and delivery tracking for chat/chatbot projects
- Oversee AWS Lex V1 to V2 migration and maintain high-quality, customer-focused chat experiences
- Collaborate with engineering, UX, and cross-functional teams to align on roadmap and features
- Define execution metrics, track benefits, and resolve delivery issues
- Recommend improvements using AI/agentic experience trends, customer feedback, and analytics tools
Required Skills:
- 3+ years in product ownership or digital platform delivery (enterprise-level)
- Deep understanding of chat/chatbot frameworks, AWS Lex (V1 & V2), NLP, and UX concepts
- Agile/Scrum expertise (CSPO or SAFe PO/PM preferred)
- Experience with web app design with digital application builds/development concepts (no coding required)
- Tools: Rally, Figma, Glassbox, Medallia
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.