Overview
Skills
Job Details
Job Summary: The Clinical Imaging Analyst will be responsible for managing and resolving incidents and break-fix requests related to cardiology PACS (Picture Archiving and Communication System). This role involves working in a ticket queue, providing customer service, and collaborating with various stakeholders, including doctors and vendors.
location: Telecommute
job type: Contract
salary: $30 - 60 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Key Responsibilities:
- Ticket Management: Handle incidents and break-fix requests from multiple ministries with diverse architectures and applications.
- Customer Service: Provide professional and courteous support to end-users, including doctors.
- Analytical Skills: Utilize critical thinking and analytical skills to troubleshoot and resolve issues.
- System Expertise: Work with various imaging applications and reporting systems, including Merge, GE, Philips, and McKesson.
- Communication: Effectively communicate with vendors for technical support and escalate issues as needed.
- Prioritization: Prioritize responsibilities and manage stress in high-pressure situations, such as when critical systems are down.
qualifications:
Qualifications:
- Experience: 3-4 years of experience in radiology or cardiology imaging.
- Technical Skills: Familiarity with clinical imaging systems and applications.
- Education: No specific degree required; on-the-job training and relevant experience are valued.
- Soft Skills: Strong customer service, critical thinking, and problem-solving skills.
Work Environment:
- Schedule: 9 to 5, supporting East Coast to Mountain time zones. No on-call or weekend work for contractors.
- Team Collaboration: Work independently but with access to an escalation team for complex issues.
Additional Notes:
- Contractors are expected to have prior experience and be able to work independently with minimal training.
- The role requires the ability to manage stress and prioritize tasks effectively, especially in critical situations.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.