Sr. Genesys Developer

Job Title: Sr. Genesys Developer

Location with zip code: Lansing, MI 48933

Duration: 1 year

Pay Rate: $70-$75/Hour

Interview: At least 1 Years from projected start date.

Job Description:

• 3-5+ years for the overall Genesys administration/IWD support experience
• Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years
• JavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5+ years
• Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs 3-5+ years

Required Skills:

Genesys Architecture:

• Deep understanding of Genesys system architecture On-Prem.
• Design of scalable, high-availability, and secure Genesys environments.
• Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
• Experience in environment sizing, network design, and failover strategies.

Genesys Framework Management:

• Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server
• Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension.
• Managing applications, agents, tenants, and system-level objects.

Genesys Intelligent Workload Distribution (IWD):

• Configuration of IWD positions, workbins, and workload types.
• End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactions.
• SLA-based prioritization, segmentation, and distribution logic.

IWD Rules Engine:

• Design and implementation of routing rules using the IWD Rules Engine.
• Dynamic rules for prioritization, eligibility, assignment, and escalation.
• Experience with policy management and version control of rules.

Routing & Workflow Design:

• Development of routing strategies using Genesys Composer or Architect.
• Multi-channel workflow design (email, File Capture and work items).
• Experience with skills-based routing, business rules, and conditional flows.

File Server Capture Interface:

• Configuration of file monitoring for ingestion of documents into work queues.
• Automation of document classification and routing to appropriate agents or queues.

Email Integration / Microsoft Graph API

• Integration of mailboxes via Microsoft Graph API for email ingestion.
• Experience with OAuth2 authentication, email parsing, and conversion to work items.
• Routing logic for inbound email based on headers, subject, or content rules.

Genesys Pulse (Real-Time Reporting):

• Configuration and customization of Pulse dashboards and real-time KPIs.
• Monitoring queue, agent, and system-level metrics.
• Stat Server configuration and tuning for real-time performance.

Genesys Info Mart & SAP Business Objects (BO):

• Design of historical reports using Genesys Info Mart data structures.
• Report creation, scheduling, and analysis using SAP BO.
• Data analysis for performance, SLA adherence, and capacity planning.

Oracle Database:

• Strong understanding of Oracle DB Tables and schema design.
• Writing complex SQL queries for reporting, data extraction, and troubleshooting.
• Experience integrating Oracle databases with Genesys reporting and routing workflows.

Monitoring & Troubleshooting:

• Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis.
• System health monitoring, alerting, and performance tuning.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.