Overview
On Site
$30+
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship
Skills
Break/Fix
Communication
CompTIA
Computer Hardware
Computer Networking
Conflict Resolution
DHCP
DNS
Dragon NaturallySpeaking
IP
ITIL
Intellectual Property
LAN
Laptop
MTA
Management
Microsoft Azure
Microsoft Certified Professional
Microsoft Office
Microsoft Outlook
Microsoft SCCM
Microsoft Windows
Mobile Devices
Network+
Printers
OS X
Problem Solving
Remote Support
ServiceNow
Servers
Skype
Software Troubleshooting
Technical Support
Video
WAN
Zendesk
Job Details
Position: Desktop Support Engineer
Location: Pennsylvania, USA
Work Type: 5 Days Onsite (No Remote/Hybrid)
Openings: 5
Key Responsibilities:
- Provide break-fix support and maintenance for desktops and laptops.
- Set up and configure devices for new joiners, including initial IT guidance.
- Handle end-user requests, VIP support, IMACDs, and IT order fulfilments.
- Offer smart hands support for device refresh, project setups, and hardware movements.
- Manage stock and update asset records; support device dispatch via courier system.
- Provide hands-and-eyes support for servers, networking equipment, meeting room tech, printers, etc.
- Support desktop/mobile devices, video systems, docking stations, etc.
- Remote desktop support and standard software troubleshooting.
- Work with ServiceNow, Outlook/O365, MS Office Suite, Skype, OneDrive, SCCM, Intune, Azure, and related tools.
Technical Requirements Must-Have Skills:
- Associate s/Bachelor s degree in IT or related field (or equivalent experience).
- 1 3 years of desktop or technical support experience.
- Strong knowledge of Windows/macOS.
- Familiarity with networking (IP, DNS, DHCP, LAN/WAN).
- Hands-on experience with Microsoft Office 365.
- Good understanding of basic networking and hardware.
- Strong problem-solving, communication, and time management skills.
Nice-to-Have:
- Certifications: CompTIA A+, Network+, MTA, MCSA, etc.
- Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
- Knowledge of ITIL practices.
Regards,
Deemsys Inc
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