Overview
Remote
$210000
Full Time
Job Details
OVERVIEW:
- The Vice President of Implementation will oversee all client onboarding, implementation, and technical services.
- Reports directly to the Chief Customer Officer, this role owns the design, execution, and scaling of implementation programs across all lines of business. The VP of Implementation will drive client success, accelerating time-to-value, improving client satisfaction, and delivering a world-class onboarding experience.
- This role also carries responsibility for designing a brand-new enterprise onboarding strategy, while championing digital transformation initiatives that leverage AI and automation to streamline workflows and increase efficiency.
- Experience scaling client onboarding programs & SaaS solutions will be ideal
- Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.
- Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.
- Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.
- Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.
- Partner with Sales, Client Success, and other teams to scope and deliver seamless client transitions from contract to go-live.
- Provide regular executive-level reporting on key operational and client outcomes.
- Develop and retain top talent, build a strong leadership bench and scalable team structures to support long-term growth.
- Serve as the VOC to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.
- Manage departmental budgets, ensuring efficient allocation of resources while balancing client outcomes and business objectives.
- Bachelor's degree in related field
- A savvy operational leader with proven ability in process improvement within a customer-centric atmosphere
- 10 years of professional services experience
- Demonstrated experience in Customer Success, Professional Services or Sales leadership role.
- Proficiency in Healthcare
- Experience leading teams of individual contributors and other managers
- The skills to be a data-driven decision maker
- Ability to work effectively with all levels of the organization
- Demonstrated ability to lead digital transformation initiatives involving Artificial Intelligence and automation
- Strong understanding of broader business initiatives and strategy
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.