Help Desk Analyst

DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.

*This position is on-site
Responsibilities:

• Provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services.
• Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintaining an inventory of agency software and hardware.
• Working to manage the refresh process in order to take advantage of equipment upgrades.
• Providing security for file shares and other applications.

Knowledge and Experience:

• At least one year of experience providing helpdesk and desktop support.
• A strong work ethic and exceptional customer service skills.
• Demonstrated experience with PCs, laptops, tablets and other hardware.
• Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
• Detailed experience with Microsoft Office and application support.
• Demonstrated skills with supporting remote users.
• Working knowledge of help desk ticketing systems.
• Basic understanding of computer networking.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Required Skills:

• 3 Years - Helpdesk and desktop support
• 3 Years - Hardware support (PCs, laptops, tablets, printers, scanners, monitors)
• 3 Years - Microsoft Windows 10 and 11
• 3 Years - Microsoft Office 365 Support
• 2 Years - Remote user support
• 2 Years - Basic computer networking knowledge

Desired Skills:

• 1 Year - Experience supporting Xerox multifunction hardware
• 1 Year - Experience with VITA systems or processes
• 1 Year - HP and/or Dell certification
• 1 Year - A+ certification

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.