VMWare Horizon VDI Support Engineer

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

Acceptance Testing
Active Directory
Analytical Skill
Antivirus
Change Management
CompTIA
Computer Science
DLP
Desktop Virtualization
JIRA
Multi-factor Authentication
IT Service Management
VMware
VDI
Virtual Desktop
Horizon

Job Details

VMware Horizon VDI Support Engineer Contract Length: 12-18 months+
Location: Dallas, TX (Hybrid 3 days onsite)


We are looking for a VDI Support Engineer to serve as a key technical resource for supporting and maintaining our client s VMware Horizon virtual desktop infrastructure. This hands-on role involves providing comprehensive support across all levels (L1 L3), managing desktop pools, maintaining golden images, and working closely with cross-functional teams to ensure the performance, security, and usability of the VDI environment.

This is an exciting opportunity to work in a dynamic enterprise setting, contribute to digital workplace optimization, and grow your expertise in desktop virtualization.

Qualifications:

  • Bachelor s degree in Computer Science, Information Technology, or related field
  • Preferred: VMware Certified Professional Desktop and Mobility (VCP-DTM)
  • Certifications such as VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable
  • 3+ years in IT support roles with at least 2 years supporting VDI enterprise environments
  • Experience with VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Proficiency with Windows 10/11, Active Directory, and Group Policies
  • Hands-on experience with Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
  • Experience with golden image creation, application packaging, and Windows patching
  • Experience with persistent/non-persistent desktop pools including linked/instant clones
  • Familiarity with FSLogix, profile management, user data redirection
  • Integration of VDI with MFA, antivirus, and DLP tools
  • Experience with monitoring tools (e.g., Horizon Help Desk Tool, vROps, ControlUp)
  • Knowledge of Jira, ServiceNow, or other ITSM platforms
  • Must have strong analytical, troubleshooting and communication skills
  • Strong customer focus with a commitment to delivering exceptional support experiences
  • Capable of working both independently and effectively within a team environment
  • Flexible and quick to adapt in a fast-changing technical landscape

Daily Responsibilities:

  • Provide Level 1 3 support for Horizon VDI issues: session performance, access, printing, and user profiles
  • Create, update, and manage golden images, including app packaging, configuration, and patching
  • Troubleshoot VDI application functionality in partnership with app owners
  • Create and maintain desktop pools (persistent and non-persistent) in Horizon Administrator/Console
  • Conduct root cause analysis and implement long-term fixes for recurring issues
  • Manage user access and entitlement to VDI resources
  • Monitor system health, usage, and capacity, and generate performance reports
  • Test and deploy Horizon updates, patches, and version upgrades
  • Collaborate with infrastructure teams on network, storage, and host-related issues
  • Document standard operating procedures, troubleshooting guides, and FAQs
  • Coordinate UAT testing for new images and configurations with stakeholders
  • Support onboarding and user training for virtual desktop access
  • Participate in change management for VDI-related initiatives

Genius Road, LLC is proud to be a Certified Women s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

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