Program Manager Non-Tech 2

BCforward is currently seeking a highly motivated Program Manager Non-Tech 2 Professional Job for an opportunity at Remote, PST Hours!

Position Title: Program Manager Non-Tech 2

Location: Remote, PST Hours

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Contract of 07 Months and possibility of extension

Job Type: Contract and Remote

Pay Range: $55 - $60/hr. on w2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Top Skills Must-Haves:

1. Managing research tools and infrastructure (3 years)


2. Stakeholder and supplier engagement (3 years)


3. Research program support (3 years)

Job Description:

Overview:

We are looking for a Research Operations Program Manager to design and scale global programs that amplify the impact of our world-class UX Research team. This role removes barriers to great research by building operational systems, connecting teams and knowledge, managing customer feedback panels, and streamlining processes.

You will partner closely with Research Managers and Researchers to lead strategic planning, manage complex projects, and connect resources to research needs. The ideal candidate thrives in ambiguity, drives operational excellence, and proactively identifies opportunities to leverage automation and AI to improve efficiency and impact.

Our Research Operations Program Managers are expert problem-solvers and relationship-builders who combine strong organizational skills with a passion for enabling research at scale. They stay on top of cutting-edge ResOps and AI Research trends with a view towards modernizing operational practice.

Key Responsibilities:

Program & Process Design:

• Build and scale research programs that reduce friction and enhance researcher impact.


• Develop operational systems for Experience Reviews, Audits, and Customer Programs.


• Establish scheduling protocols, governance frameworks, and compliance processes.


• Manage and evolve the team's visual identity and brand presence.

Tools & Infrastructure:

• Manage research technology stack (e.g., UserTesting, Qualtrics, dscout, Marvin and others).


• Oversee licensing, training, vendor relationships, and budget allocation.


• Evaluate and implement new tools, including AI-driven solutions.


• Oversee budget allocation and ensure compliance with best practices across research tools.

Knowledge Management:

• Create systems for organizing and sharing research insights.


• Maintain libraries of templates, guides, and best practices.


• Ensure that the team SharePoint pages are current and up to date.


• Implement tagging and search functionality for easy knowledge retrieval.

Stakeholder Engagement:

• Partner with legal, procurement, and security teams to streamline approvals.


• Develop communication strategies for internal and external research updates.


• Scale research impact through enablement programs and community-building.


• Ensure research insights reach key stakeholders through multiple channels including monthly newsletters, SharePoint sites, and Teams channels.

Onboarding, Project Allocation & Offboarding:

• Partner with legal, procurement, and security teams to streamline approvals.


• Develop communication strategies for internal and external research updates.


• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness.


• Facilitate comprehensive onboarding for new hires and contractors, including research tool access, knowledge base orientation, and process training.


• Manage offboarding processes to ensure smooth transitions and knowledge preservation.

Qualifications:

Required:

• Bachelor's or master's degree in design, HCI, UX, or related field (or equivalent experience e.g., demonstrated experience working in product or service design or using design thinking to solve problems).


• 3+ years in research operations, user research, or related roles.


• Proven ability to build and scale operational systems and processes.


• Strong project management skills and experience with research tools.


• Understanding of research methodologies and lifecycle.

Preferred:

• Experience in enterprise technology or high-growth environments.


• Background in UX research or customer insights.


• Familiarity with legal, procurement, and compliance for research.


• Knowledge management and vendor negotiation experience.


• Awareness of AI and automation trends in research operations.

What We Value

• Resourceful, highly organized, and detail oriented.


• Strong leadership and collaboration skills.


• Ability to operate independently and embrace ambiguity.


• Passion for enabling research and driving impact at scale.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 248209 when responding to this ad.