Overview
On Site
Full Time
Skills
Technical Support
Active Directory
Managed Print Services
Customer service
Tier 2
Service desk
Problem solving
Call center
Information Technology
Customer experience
Microsoft Office
Identity management
Group policy
TCP/IP
Systems analysis
Microsoft Azure
Microsoft Windows
Operating systems
Microsoft Exchange
Cloud computing
IT service management
Information management
Research
Exceed
Curriculum
Management
Administration
HTTP
FTP
DNS
DHCP
Fortinet
Training
Supervision
Firewall
Switches
Virtualization
RDP
Transformation
MSP
Brand
Sustainability
Partnership
Law
Job Details
Overview
The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies.
Responsibilities
Provides onsite and/or remote end user support
Acts as a primary point of escalation from Tier 2 service desk agents
Communicates effectively with clients and internal team members
Uses tools available to research solutions and provide assistance to clients
Demonstrates strong problem solving instincts
Listens and seeks to fully understand client requests to exceed expectations of service
Knowledge of systems and applications used to support a call center environment
Understands Information Technologies and is passionate to expand knowledge
Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
Completes projects and tasks as assigned by management
Microsoft 365 administration
Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
Advanced knowledge of common desktop applications including Microsoft Office Suite
Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise.
Qualifications
High school or equivalent, Associate's degree preferred.
2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
One or more of the following (or approved similar) certifications are required:
o Microsoft Azure Fundamentals
o Google Foundational o Fortinet NSE3
o ComptTIA Certification
o Note: Certification list and requirements are subject to change based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement.
Performs work and solves problems independently and with limited supervision.
Handles technical issues and problems, escalates appropriately to solve difficult challenges.
Candidate possesses and demonstrates working knowledge of some of the following technologies:
o Current Windows Desktop and server Operating Systems
o Windows Active Directory/Azure (User Management/Administration/Group Policy)
o Common desktop applications including Microsoft Office Suite
o Current Exchange Server/M365/Mail services
o Supporting firewalls, switches, and security functionality.
o Common TCP/IP services including HTTP, FTP, DNS, and DHCP
o Current Cloud services and technologies including Virtualization, RDP, etc
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and .
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies.
Responsibilities
Provides onsite and/or remote end user support
Acts as a primary point of escalation from Tier 2 service desk agents
Communicates effectively with clients and internal team members
Uses tools available to research solutions and provide assistance to clients
Demonstrates strong problem solving instincts
Listens and seeks to fully understand client requests to exceed expectations of service
Knowledge of systems and applications used to support a call center environment
Understands Information Technologies and is passionate to expand knowledge
Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
Completes projects and tasks as assigned by management
Microsoft 365 administration
Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
Advanced knowledge of common desktop applications including Microsoft Office Suite
Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise.
Qualifications
High school or equivalent, Associate's degree preferred.
2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
One or more of the following (or approved similar) certifications are required:
o Microsoft Azure Fundamentals
o Google Foundational o Fortinet NSE3
o ComptTIA Certification
o Note: Certification list and requirements are subject to change based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement.
Performs work and solves problems independently and with limited supervision.
Handles technical issues and problems, escalates appropriately to solve difficult challenges.
Candidate possesses and demonstrates working knowledge of some of the following technologies:
o Current Windows Desktop and server Operating Systems
o Windows Active Directory/Azure (User Management/Administration/Group Policy)
o Common desktop applications including Microsoft Office Suite
o Current Exchange Server/M365/Mail services
o Supporting firewalls, switches, and security functionality.
o Common TCP/IP services including HTTP, FTP, DNS, and DHCP
o Current Cloud services and technologies including Virtualization, RDP, etc
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and .
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.