Application support engineer

Overview

On Site
$40 - $45
Contract - W2
Contract - Independent

Skills

Ticket handling
jira
servicenow
Zendesk

Job Details

L1 Application Support Engineer Manufacturing & Supply Chain

Atlanta, GA (Onsite)

Long term

Rate- $40/hr C2C

Job Description

We are seeking a highly motivated and customer-focused L1 Support Engineer to provide first-line support for our software platform for manufacturing processes / Supply chain workflows. In this role, you will be the first point of contact for our clients, providing crucial front-line support for our software solution. You will be responsible for resolving basic technical issues, answering product-related questions, and ensuring a positive and efficient experience for our users. Your ability to communicate clearly and manage issues effectively will be key to maintaining high customer satisfaction. You will act as the first point of contact during and post go-live, helping resolve user queries, perform basic issue triaging, and escalate technical issues when needed.

Responsibilities:
Category Skills
Technical Support Ticket handling (Jira, Zendesk, ServiceNow), Basic troubleshooting, Incident logging & tracking
Customer Communication Clear verbal & written communication, empathy, expectation setting
Domain Knowledge Basic understanding of ERP/WMS/MES platforms, manufacturing or supply chain workflows
Problem-Solving Issue triaging, analytical thinking, escalation processes
Collaboration Working with L2/L3 support teams, documenting cases, shift readiness
Tools & Platforms Ticketing systems, enterprise software navigation, basic configuration guidance

Work Experience

Required skills and qualifications:

Proven experience in customer service or technical support role (1-2 years preferred).

Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).

Strong problem-solving and analytical skills with a proactive approach.

Excellent verbal and written communication skills.

Basic understanding of software systems, enterprise platforms (ERP, WMS, MES).

Ability to work effectively under pressure and manage multiple tasks simultaneously.

Basic understanding of manufacturing processes (e.g., production planning, inventory, resource management) is a plus.

Willingness to work in shifts

Experience in manufacturing, logistics, or supply chain domains is a plus

Education

Bachelor s degree in Computer Science, Information Systems, or related technical discipline.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.