Overview
On Site
Hybrid
USD 32.00 per hour
Full Time
Skills
Database
Writing
CompTIA
Microsoft
ITIL
Service Desk
Application Support
Mobile Devices
Remote Support
Innovation
FOCUS
Technical Support
Documentation
Customer Satisfaction
KPI
Customer Service
Incident Management
Management
Quality Control
Productivity
Cloud Computing
Computer Hardware
Creative Problem Solving
Help Desk
Regulatory Compliance
Continuous Improvement
Collaboration
Teamwork
Job Details
Date Posted: 08/06/2025
Hiring Organization: Rose International
Position Number: 486643
Industry: Government/Staffing
Job Title: Help Desk Technician
Job Location: Carson City, NV, USA, 89711
Work Model: Hybrid
Work Model Details: 2 days in office/work from home 3 days/week.
Shift: 8am to 5pm Monday through Friday.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 23
Min Hourly Rate($): 32.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Documentation, Help Desk, KPI, Technician, Troubleshooting
Experience Desired: Ability to administer and support end-user technologies, solutions, and services. (3 yrs); Prior service desk or client services experience with a strong emphasis on application support. (3 yrs)
**C2C is not available**
Job Description
Skills and Abilities:
Essential:
Willingness to learn about elections laws and regulations, election management software and voter registration databases.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end-user technologies, solutions, and services.
Ability to work with contractor and supplier staff.
Provide excellent customer service, communicate clearly and effectively (orally and in writing), and foster positive relationships.
Willingness and ability to work flexible hours to meet agency requirements.
Basic knowledge and understanding of service support procedures.
Willingness to learn about elections laws and regulations, election management software and voter registration databases.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end-user technologies, solutions, and services.
Ability to work with contractor and supplier staff.
Provide excellent customer service, communicate clearly and effectively (orally and in writing), and foster positive relationships.
Willingness and ability to work flexible hours to meet agency requirements.
Desirable:
Knowledge of delivering excellent client service in a complex technological environment.
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Preferred experience:
Prior service desk or client services experience with a strong emphasis on application support.
Experience working with cross-functional teams.
Experience with mobile devices and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support
The Client is part of the Client s team, dedicated to modernization, innovation, and transparency in Nevada elections. As a Client Helpdesk Technician, your primary focus will be on delivering unparalleled client service and technical support to users of the VREMS helpdesk. This role is crucial for fostering positive relationships with the 17 counties of the Client, becoming intimately knowledgeable about their environments and processes, documenting, addressing, or escalating their inquiries, and ensuring their technical issues are resolved promptly. By collaborating closely with subject matter experts, team leaders, and external partners, you will contribute to the overall efficiency of the helpdesk while Consistently delivering high-quality service and meeting key performance indicators (KPIs) and quality control standards.
Job Summary:
The Client Helpdesk Technician is responsible for providing exceptional client service and technical support to users of the Client helpdesk. This role involves delivering personalized assistance, documenting defects and new requirements, answering questions, diagnosing and resolving technical issues, and maintaining detailed incident documentation. The Helpdesk Technician must consistentlyprioritize client satisfaction and adhere to established KPIs and quality control standards.
Main Duties:
Client Service:
Serve as the primary point of contact for county election team members, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and software.
Collaborate closely with subject matter experts, team leaders or management to address more complex issues and escalate when necessary, focusing on speedy resolutions for our clients.
Issue Management:
Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments while exceeding quality control and productivity targets.
Document incidents and requests accurately, recording all relevant information and following first-line diagnostic steps with a client-centric approach.
Technical Proficiency:
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
Self-development:
Actively seek feedback and learning experiences to enhance personal and professional growth.
Policy Adherence:
Maintain an elevated level of knowledge of agency policies and actively promote and uphold them, supporting other helpdesk analysts when needed.
Safety and Values:
Perform all duties in compliance with health and safety regulations and legislation.
Demonstrate the agency's values, including respect, fairness, taking ownership, continuous improvement, and teamwork in all interactions and tasks.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486643
Industry: Government/Staffing
Job Title: Help Desk Technician
Job Location: Carson City, NV, USA, 89711
Work Model: Hybrid
Work Model Details: 2 days in office/work from home 3 days/week.
Shift: 8am to 5pm Monday through Friday.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 23
Min Hourly Rate($): 32.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Documentation, Help Desk, KPI, Technician, Troubleshooting
Experience Desired: Ability to administer and support end-user technologies, solutions, and services. (3 yrs); Prior service desk or client services experience with a strong emphasis on application support. (3 yrs)
**C2C is not available**
Job Description
Skills and Abilities:
Essential:
Willingness to learn about elections laws and regulations, election management software and voter registration databases.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end-user technologies, solutions, and services.
Ability to work with contractor and supplier staff.
Provide excellent customer service, communicate clearly and effectively (orally and in writing), and foster positive relationships.
Willingness and ability to work flexible hours to meet agency requirements.
Basic knowledge and understanding of service support procedures.
Willingness to learn about elections laws and regulations, election management software and voter registration databases.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end-user technologies, solutions, and services.
Ability to work with contractor and supplier staff.
Provide excellent customer service, communicate clearly and effectively (orally and in writing), and foster positive relationships.
Willingness and ability to work flexible hours to meet agency requirements.
Desirable:
Knowledge of delivering excellent client service in a complex technological environment.
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Preferred experience:
Prior service desk or client services experience with a strong emphasis on application support.
Experience working with cross-functional teams.
Experience with mobile devices and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support
The Client is part of the Client s team, dedicated to modernization, innovation, and transparency in Nevada elections. As a Client Helpdesk Technician, your primary focus will be on delivering unparalleled client service and technical support to users of the VREMS helpdesk. This role is crucial for fostering positive relationships with the 17 counties of the Client, becoming intimately knowledgeable about their environments and processes, documenting, addressing, or escalating their inquiries, and ensuring their technical issues are resolved promptly. By collaborating closely with subject matter experts, team leaders, and external partners, you will contribute to the overall efficiency of the helpdesk while Consistently delivering high-quality service and meeting key performance indicators (KPIs) and quality control standards.
Job Summary:
The Client Helpdesk Technician is responsible for providing exceptional client service and technical support to users of the Client helpdesk. This role involves delivering personalized assistance, documenting defects and new requirements, answering questions, diagnosing and resolving technical issues, and maintaining detailed incident documentation. The Helpdesk Technician must consistentlyprioritize client satisfaction and adhere to established KPIs and quality control standards.
Main Duties:
Client Service:
Serve as the primary point of contact for county election team members, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and software.
Collaborate closely with subject matter experts, team leaders or management to address more complex issues and escalate when necessary, focusing on speedy resolutions for our clients.
Issue Management:
Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments while exceeding quality control and productivity targets.
Document incidents and requests accurately, recording all relevant information and following first-line diagnostic steps with a client-centric approach.
Technical Proficiency:
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
Self-development:
Actively seek feedback and learning experiences to enhance personal and professional growth.
Policy Adherence:
Maintain an elevated level of knowledge of agency policies and actively promote and uphold them, supporting other helpdesk analysts when needed.
Safety and Values:
Perform all duties in compliance with health and safety regulations and legislation.
Demonstrate the agency's values, including respect, fairness, taking ownership, continuous improvement, and teamwork in all interactions and tasks.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.