System Administrator

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Customer Relationship Management (CRM)
Help Desk
ITIL
Service Management
Service Desk Management
infrastructure

Job Details

Job Title: System Administrator
Location: Atlanta, GA / New York, NY - hybrid onsite
Duration: Long term contract

  • Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management~Accessibility and Assistive Technology
  • Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
  • Experience with third-party software and hardware. Excellent communication skills, both verbal and written.
  • Familiarity with Microsoft Assistive Software (Narrator, Magnify, ReadAloud), ZoomText ReadWrite TM etc
  • Strong problem-solving skills and attention to detail.
  • Ability to learn new technologies and software quickly.
  • Prime soft skills including attentive listening, patience, and effective documentation.
  • Certifications in Microsoft Desktop technologies, ITIL.
  • Experience collaborating with developers, integration engineers, and third-party vendors

Key responsibilities

  • End User Computing (EUC) Manage and support Microsoft Windows Technologies and Active Directory.
  • Using Knowledge Base documentation, guide, troubleshoot and maintain third-party software and hardware.
  • Troubleshoot and resolve EUC-related issues.
  • Assistive Technology Support Microsoft Assistive Software (Narrator, Magnify, ReadAloud) and ZoomText ReadWrite TM etc.
  • Provide training and assistance to end-users on assistive technologies.
  • Stay updated with the latest developments in assistive technology and recommend improvements.
  • Customer Management Listen attentively to customer issues and provide empathetic support.
  • Document issues accurately and maintain detailed records.
  • Keep customers informed and confident through regular updates and effective communication.
  • Effectively use ServiceNow or Similar Helpdesk.
  • Service Management
  • Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
  • Triage and prioritize issues to ensure timely resolution.
  • Develop and maintain service management processes and documentation.
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About NextGen IT Inc.