Overview
On Site
$120,000 - $140,000
Full Time
Skills
Avaya communication Manager
Avaya Aura
Avaya Session Manager
SIP
VOIP
PBX
TCP/IP
UDP
Wireshark
Syslog
IPAM management
Job Details
Must Have Technical/Functional Skills
- Proficiency in Avaya communication Manager, Avaya Aura and Avaya Session Manager.
- Strong understanding of SIP, VOIP, PBX Technologies.
- Experience with network protocols (TCP/IP, UDP) and troubleshooting tools (Wireshark, Syslog)
- Knowledge of QOS (Quality of service) and network security practices.
Roles & Responsibilities
- Design, configure
- IPAM management & strong in SIP, VOIP, PBX Technologies.
- Proficiency in Avaya communication Manager
- Manage and maintain the support contract with vendor
- Plan and mitigate the vulnerabilities by periodic firmware upgrades and hotfix patches
- Coordinate with vendor for part replacement and high priority issues
- Provide design and solutioning on setting up the new environment
- Analyze and perform bug scrub validation for the newly recommended codes
- Triage, identify and fix the incidents related to Voice
- Deep dive analysis of reoccurring major / critical incidents and provide root cause analysis
- Coordinate with other support teams Network, Security, and application team for regular BAU operations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.