Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Skills
Solutions Architect
ServiceNow
Job Details
Responsibilities:
Qualifications:
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- Lead architectural strategy and solution design across ServiceNow HRSD implementations.
- Collaborate with executive stakeholders, platform owners, enterprise architects, and developers to align on technical roadmaps and business objectives.
- Translate HR process requirements and technical specifications into scalable ServiceNow solutions and platform blueprints.
- Provide expert guidance on HR case management, employee journeys, onboarding, knowledge management, and HR integrations.
- Establish technical governance frameworks to support long-term platform health, security, and performance.
- Support ServiceNow instance strategy, helping customers reduce technical debt and adopt platform best practices.
- Work closely with Centers of Excellence and business leaders to promote cross-functional collaboration and platform alignment.
- Engage with Enterprise Architects to ensure HRSD solutions integrate seamlessly with enterprise systems.
- Contribute to pre-sales efforts including solution scoping, estimating engagements, and supporting change order discussions.
- Serve as a key contributor to ServiceNow HRSD best practices and implementation frameworks.
Qualifications:
- 10+ years of progressive experience in enterprise architecture, digital transformation, or platform strategy.
- Certified or eligible for the ServiceNow CTA Program, including CSA, CAD, and at least two CIS certifications.
- Deep experience in ServiceNow HR Service Delivery (HRSD) workflows and platform architecture.
- Strong background in cloud application technologies and enterprise-scale system design.
- Proven ability to lead large-scale HRSD programs and act as a trusted advisor to both business and IT stakeholders.
- Experience with employee experience strategies and process optimization across HR functions.
- Excellent communication, presentation, and stakeholder engagement skills.
- Consulting background with the ability to work in dynamic, fast-paced environments.
- Willingness to travel as required.
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