ServiceNow Functional Consultant Integration Lead

Overview

Remote
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6+ Month(s)

Skills

REST APIs
ServiceNow
Requirements Gathering
error handling
ITSM
Data mapping
UAT (User Acceptance Testing)
API Integration
integration testing
SOAP APIs
ServiceNow Workflows
Functional requirements
Transformation logic
ServiceNow Functional Consultant
ServiceNow Integration Lead
ServiceNow Consultant
ITSM Functional Consultant
ServiceNow Integration Consultant
ServiceNow Implementation Consultant
IntegrationHub
CMDB
Contract Lifecycle Management (CLM)
Asset Inventory Tools
Procurement Systems
Business Requirements Document (BRD)
Functional Requirements Document (FRD)
Interface Control Document (ICD)
Traceability Matrix
Data Flows
System Integration Design

Job Details

Solution IT Inc. is looking for ServiceNow Functional Consultant Integration Lead for one of its clients in Remote (CST)

Job Title: ServiceNow Functional Consultant Integration Lead

Summary

We are seeking an experienced ServiceNow Functional Consultant to lead a critical integration initiative involving ServiceNow and multiple third-party systems such as Contract Management platforms and Asset Inventory tools. The consultant will work closely with the client's business and IT teams to capture functional requirements, translate them into detailed technical designs, and oversee implementation through a 2-month intensive execution phase.

Responsibilites

  • Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
  • Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
  • Translate business needs into detailed design documents and technical requirement specifications
  • Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
  • Define data mappings, transformation logic, and error handling frameworks
  • Create test plans and support UAT and integration testing cycles
  • Maintain traceability of requirements through the lifecycle of the project
  • Serve as the primary liaison between the customer, ServiceNow developers, and external system teams

Required Skills

  • Strong functional understanding of ServiceNow and IntegrationHub capabilities
  • Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
  • Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
  • Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
  • Familiarity with CMDB data modeling and lifecycle workflows
  • Excellent verbal and written communication skills, including client-facing experience
  • Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps

Nice to Have:

  • ServiceNow certifications (CSA, CIS ITSM, Integration Hub, or similar)
  • Experience in regulated environments (e.g., healthcare)
  • Knowledge of security and data governance in integration projects.

Work Site: Remote (CST)

Duration: 6+ Months

Expected Start Date: Immediate

Number of Positions: 1

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About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

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