Salesforce Business Analyst

  • Phoenix, AZ
  • Posted 17 hours ago | Updated 17 hours ago

Overview

Hybrid
Depends on Experience
Full Time

Skills

sql
se Cases
Logical Models
Process Flow Diagrams
Report Specifications and Data Mapping & Flow Diagrams.

Job Details

Salesforce Business Analyst

Local to AZ candidates only

PRINCIPAL RESPONSIBILITIES:

  • Serves as the primary liaison and point of contact between IT and the assigned functional business area for routine software development and enhancement projects.
  • Coordinates the process of obtaining functional requirements from applicable business stakeholders and subject matter experts utilizing elicitation techniques.
  • Performs research and analysis for proposed projects in order to determine feasibility and present findings to management.
  • Facilitates the development of software solutions and is responsible for the knowledge transfer of software program requirements to the IT Customer Support team throughout the life cycle of a change request or development project.
  • Creates detailed documentation of functional, system (non-functional), user and reporting requirements that may include but is not limited to: Use Cases, Logical Models, Process Flow Diagrams, Report Specifications and Data Mapping & Flow Diagrams.
  • Performs profiling and analysis of data from source systems.
  • Supports quality assurance and control efforts through the use of data analysis as part of pre- and post-implementation reviews for software development projects.
  • Provides support to functional and user acceptance testing groups as part of project implementation.
  • Assists others with creation of the value proposition (ROI) for proposed projects.
  • Maintains a system enhancement request database and coordinates the related application enhancement release schedule.
  • Works jointly with other IT Managers to create detailed project work plans for software development and enhancement projects.
  • Coordinates status meetings and produces progress reports.
  • Maintains and builds working relationships with software application vendors.
  • Performs other job related duties as assigned.

QUALIFICATIONS:

  • Experience using Structured Query Language (SQL) for data analysis.
  • Business Analysis or Project Management Professional certification.

MINIMUM REQUIREMENTS:

  • Bachelor's degree in Business, Statistics, IT or related field or minimum of 5 years of experience in a business or technical analysis role.
  • Minimum of 1 year of work experience with business systems related to system support, analysis or development.
  • Minimum of 2 years of experience with business analysis.
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