Project Manager/ Business Analyst

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Project Manager/ Business Analyst

Required Skills and Experience

* 5+ years of experience managing complex Salesforce or CRM implementation projects.
* 3+ years managing technology projects in public sector or government environments.
* Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).
* Exceptional communication, documentation, and stakeholder engagement skills.
* Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.
* Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.

Primary Responsibilities

* Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.
* Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.
* Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.
* Implement effective change control and governance to ensure compliance with contracts and SOWs.
* Serve as the primary liaison between government clients, technical teams, and executive sponsors.
* Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.
* Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.
* Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.
* Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.
* Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.
* Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.
* Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.
* Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.
* Recommend improvements and assist in backlog grooming for Agile delivery.
* Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.
* Ensure all documentation and requirements align with government compliance, audit, and reporting standards.
* Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.
* Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.
* Maintain detailed documentation for system requirements, process flows, and future enhancements.
* Assist in developing training materials and user guides to support end-user adoption and change management efforts.
* Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.

Education

* Bachelor s degree in Information Systems, Business, or related field (Master s preferred).

Certification

* PMP and/or Prince 2 Certification (Preferred)
* Salesforce Certified Administrator or Salesforce Business Analyst Certification (Preferred)
* Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud) (Preferred)
* Certified ScrumMaster (CSM) or SAFe Agile (Preferred)
* Security+ or equivalent (Preferred)

Location

Tallahassee, FL

Duration

Full-Time

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.