IT Help Desk Technician (Tier 2 or Tier 3)

Job description

IT Support Engineer

Join Axiom Shaping the Future of IT Compliance and Technology Solutions

Are you an IT professional with a passion for technology, a knack for problem-solving, and a commitment to customer satisfaction? If so, we want you on our team! At Axiom, your expertise will directly contribute to delivering top-notch IT solutions that empower our clients to thrive in an increasingly complex and compliance-driven environment.

About Axiom

With over 20 years of experience, Axiom is a trusted IT services provider specializing in compliance, cybersecurity, and cutting-edge technology solutions. Our SMB-focused clients rely on us for full-spectrum IT services, including:

• Help Desk Support
• Cloud Solutions (Azure, Microsoft 365, Google Workspace)
• Compliance and Cybersecurity Services (NIST, CMMC, GRC frameworks)

As one of the first MSPs CMMC Level 2 certification, we are committed to setting the standard for excellence in the industry. Join us and be part of a team that s at the forefront of technology and compliance.

Your Responsibilities

• Provide Tier 2/3 technical support to clients, both remotely and on-site, while ensuring exceptional customer service.
• Manage and resolve service requests efficiently and professionally.
• Contribute to and lead technical projects, leveraging your expertise to ensure success.
• Translate complex technical issues into clear explanations for non-technical clients.
• Collaborate closely with the support team to ensure seamless service delivery.
• Stay current with industry best practices and emerging technologies.

Why Join Axiom?

At Axiom, we re not just another MSP. We re pioneers in delivering compliance-driven IT solutions. Here s why you should join us:

• Be part of a team at the cutting edge of compliance, cybersecurity, and IT innovation.
• Access extensive training opportunities and support for professional certifications.
• Collaborate with an innovative and dedicated team focused on client success.
• Enjoy a challenging and rewarding work environment with opportunities for growth.
• Full benefits eligibility after a 90-day probation period.

Learn more about us at

Requirements

• At least 2 years of experience supporting workstations in a server domain environment.
• Strong experience with Microsoft 365 applications and services.
• Microsoft Associate-level certifications (e.g., MS-700) are highly valued.
• Familiarity with compliance standards like NIST, CMMC, and GRC is highly valued.
• Experience working in an MSP environment, using PSA tools like ConnectWise Manage and RMM tools such as NinjaOne, Kaseya, or ConnectWise is a plus.
• Exceptional communication skills with the ability to explain technical concepts to diverse audiences.
• Strong analytical and problem-solving abilities with attention to detail.

Preferred Qualifications

• Experience working within compliance frameworks like CIS, NIST, CMMC, and GRC.
• Previous experience supporting and leading technical projects.
• Additional certifications in Microsoft, cybersecurity, networking, or cloud technologies.

Benefits

• Health Care PlaN (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick, & Public Holidays)
• Work From Home
• Training & Development