Overview
On Site
$CAD 598.59 / hr
Contract - W2
Contract - 11 month(s)
Skills
Application Production Support Analyst
Job Details
Job Description:
Responsibilities:
- Active monitoring of production activities.
- Perform remediation steps when required.
- Interface with external IT communities to resolve incidents.
- Work with development community for Level 3 incident escalations.
- Log work and effort in support tracking application and work with team and management to reduce recurring issues.
- Available for after-hours support activities, when necessary.
- Responsible and accountable for changes to the production environment for NAR applications.
- Work with development community for release prioritization.
- Ensure that requests for change adhere to Group and Department Policies.
- Available for after-hours and/or weekend change activities, when necessary.
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release.
- Regular reporting to line manager for prioritization and escalation.
- Conduct and participate in meetings with related communities.
- Perform control result analysis and reporting and take up corrective actions as needed.
- As required, take up project management responsibilities for special projects.
Training And Occupational Experience:
- Support role experience required ( >5 years' experience).
- Experience in Banking / Financial sector supporting trading systems.
- Knowledge of FOREX, Money Market, Fixed Income products is a requirement.
- Database skills (Sybase, MS SQL, NOSQL).
- Unix/Linux hands on experience with knowledge of day to day commands.
- Scripting experience (Candidatell, powershell).
- Scheduling tools (Autosys).
- Monitoring tools (Dynatrace, Kibana).
- Strong communication skills (written and verbal).
- Good organizational skills.
- Basic office software literacy (Microsoft Office, etc.).
- Professional attitude and good interpersonal behavior.
- Autonomy and adaptability; must be able to take initiative and be proactive.
- Global financial products knowledge.
- Project management skills, a plus.
- Good team player.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.