Workflow Business Manager, Service Provider


On Site
Full Time


Go-To-Market Strategy
Bill of materials
Business intelligence
Adobe Certified Expert
Intellectual property

Job Details

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies .

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:
  • In this US-based global role you will serve as a trusted advisor to specific ServiceNow Service Provider partners to help drive pre-buy adoption
  • Review pre-buy BOMs and partner's corresponding overall global plans for consumption and rollout.
  • Identify skills required for pre-buy rollout and recommend investments in sales, pre-sales, and delivery resources for the scope of products purchased and develop plans to close any gaps.
  • Identify gaps in partner delivery capabilities and prioritize remediation efforts.
  • Validate Partners creation of implementation success plans for the presold products.
  • Work with partner to identify and drive Critical App adoption.
  • Help facilitate instance migrations, working closely with Impact and Support Account Manager teams for the in-scope accounts.
  • Engage with partner delivery teams and customer Platform owners on gap identifications and remediations.
  • Coordinate health scans and instance reviews when required.
  • Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the in-scope products/solutions.
  • Conduct Practice building and Practice validation sessions related to the in scope/focused areas.
  • Monitor and report implementation progress to plan/pre-by BOM.
  • Conduct bi-weekly update sessions with SN Account AE, Partner AE and Partner Delivery Leads.


To be successful in this role you should have:
  • 10+ years' work experience managing or developing sales and delivery Practices either as a Partner or software vendor.
  • Demonstrable experience in building or being part of the leadership of a services delivery Practice, with an understanding of the key components of a successful Practice.
  • Ability to influence upsell and cross sell opportunities with the Service Providers being supported.
  • Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
  • Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
  • Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
  • Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Strong team player and independent thinker
  • Willing to travel at least 50%.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.