L2 Tech Support Analyst

RESPONSIBILITIES:
Kforce has a client in Calvert City, KY that is seeking a L2 Tech Support Analyst.

Responsibilities:
* Analyze, troubleshoot, and provide effective Level 2 & 3 technical support on an array of user issues, including site and remote connectivity, LAN connections, desktop hardware and applications, Windows desktop, hosted application connectivity, mobile devices, collaboration tools, etc.
* Provide -virtual desk side- break/fix support using BMC tool for workstations and peripherals at assigned facilities
* Provide consultation, support, and guidance on assigned iTeam Service Requests. Participate in discussions with clients and iTeam groups regarding request decisions and direction at the end user level
* Work with supervisor to manage client expectations
* Balance the needs of the organization and client to ensure satisfaction for all relevant parties
* Perform imaging procedures on client PCs
* Coordinate with Front Office to maintain a clear understanding of PC imaging procedures to ensure ability to quickly respond to new/replacement PC requests

REQUIREMENTS:
* Bachelor's degree in Computer Science, Business, or related field preferred, or progress towards this with relevant work experience as outlined in requirements
* 3-5+ years of experience supporting networked PCs in the Windows environment, and experience in various technical, business, professional aspects of systems, applications and tools used
* Recent experience in supporting complex Cisco environments preferred
* Basic Cisco switch configuration skills preferred. Knowledge of VLANS is essential
* Knowledge of BMC Desktop Mgt. Tool or similar software and Microsoft Active Directory.
* Must have strong knowledge of PC configurations, Windows 7 and 10, and hardware peripherals
* Preferred PC software skills in Microsoft O365, Adobe, and various other software applications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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