IT Process Analyst

Job ID: 65170

Department: ATL - TDE

Position: IT Process Analyst

Location: 6000 North Terminal Pkwy , Atlanta, Georgia 30320

Duration: 6+ Months (Hybrid)

Scope of Work: IT Process Analyst Digital Delivery & Process Improvement

Overview

• The IT Process Analyst will support the organization s digital delivery operations by governing delivery processes, coordinating stakeholders, maintaining web-related services, and driving continuous process improvement. The analyst ensures that digital products and services are delivered efficiently, securely, and in alignment with strategic IT goals.

Responsibilities & Activities

Digital Delivery & Governance

IT Governance Strategy

• Champion, collaborate on, and implement Digital Delivery strategies.
• Support execution of IT strategy by aligning delivery processes with organizational goals.
• Ensure governance practices are followed across all delivery activities.

Digital Delivery Execution

• Deliver digital products including custom software, SaaS platforms, and system integrations.
• Ensure adherence to defined deliverables, acceptance criteria, and release requirements.
• Manage and maintain the team task board to reflect accurate work status.
• Oversee sprint resource allocation to align with team capacity and priorities.

Agile Delivery Operations

Agile Ceremonies

Facilitate and participate in:

• Periodic standups
• Sprint planning sessions
• Sprint retrospectives
• Backlog grooming and refinement

2. Coordination Activities

• Coordinate day-to-day work with project managers.
• Collaborate with business stakeholders to clarify requirements, priorities, and timelines.
• Manage communication and alignment with external vendors supporting digital delivery.

D. Process Improvement & Operational Excellence

1. Process Maintenance

• Recommend, implement, and adjust operational processes in collaboration with the team.
• Maintain documentation of delivery workflows, standards, and procedures.

2. Evangelizing Process Improvements

• Identify improvement opportunities and advocate for new processes using data-driven insights.
• Support experimentation, pilot initiatives, and evaluation of process changes.

3. Delivery Metrics

• Track, measure, and visualize delivery metrics (e.g., cycle time, throughput, SLA adherence).
• Provide insight into performance trends to guide decision-making.