Overview
On Site
$50 - $55 hr
Contract - W2
Contract - Independent
Contract - 16+ mo(s)
Skills
Please refer to job description
Job Details
Join a Global Leader in Workforce Solutions - Net2Source Inc.
Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Position: Falcon L3 Support Engineer
Location: Houston, TX - hybrid, 3x a week
Type: Contract
Must Have's:
- FICO Falcon Support experience
- Falcon rule configuration
- Incident Management experience
Job Summary:
We are seeking a highly skilled and motivated Falcon L3 Support Engineer to join our technical support team. The ideal candidate should have 8-12 years' experience of handling complex incidents, fulfilling service requests, performing root cause analysis, and implementing configuration changes and scripting solutions for the Falcon product. This role requires flexibility to work morning and evening shifts and provide weekend on-call support.
Key Responsibilities:
- Handle and resolve high-priority incidents related to the Falcon product.
- Respond to and fulfil service requests from internal and external stakeholders.
- Conduct thorough root cause analysis to identify and resolve recurring issues.
- Develop and maintain scripts to automate support tasks and improve efficiency.
- Implement configuration changes to optimize product performance and functionality.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Maintain detailed documentation of incidents, service requests, and resolutions.
- Participate in shift rotations including morning/regular/evening shifts.
- Provide on-call support during weekends as part of a scheduled rotation.
Qualifications:
- Proven experience in L3 technical support or a similar role.
- Strong understanding of incident management and service request processes.
- Proficiency in configuring and troubleshooting Falcon configurations/rules.
- Experience with configuration management and troubleshooting complex systems.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Willingness to work flexible hours including weekends. Join our team and contribute to delivering exceptional support and continuous improvement for the Falcon product.
Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.
Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Position: Falcon L3 Support Engineer
Location: Houston, TX - hybrid, 3x a week
Type: Contract
Must Have's:
- FICO Falcon Support experience
- Falcon rule configuration
- Incident Management experience
Job Summary:
We are seeking a highly skilled and motivated Falcon L3 Support Engineer to join our technical support team. The ideal candidate should have 8-12 years' experience of handling complex incidents, fulfilling service requests, performing root cause analysis, and implementing configuration changes and scripting solutions for the Falcon product. This role requires flexibility to work morning and evening shifts and provide weekend on-call support.
Key Responsibilities:
- Handle and resolve high-priority incidents related to the Falcon product.
- Respond to and fulfil service requests from internal and external stakeholders.
- Conduct thorough root cause analysis to identify and resolve recurring issues.
- Develop and maintain scripts to automate support tasks and improve efficiency.
- Implement configuration changes to optimize product performance and functionality.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Maintain detailed documentation of incidents, service requests, and resolutions.
- Participate in shift rotations including morning/regular/evening shifts.
- Provide on-call support during weekends as part of a scheduled rotation.
Qualifications:
- Proven experience in L3 technical support or a similar role.
- Strong understanding of incident management and service request processes.
- Proficiency in configuring and troubleshooting Falcon configurations/rules.
- Experience with configuration management and troubleshooting complex systems.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Willingness to work flexible hours including weekends. Join our team and contribute to delivering exceptional support and continuous improvement for the Falcon product.
Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
- America's Most Honored Businesses (Top 10%)
- Fastest-Growing Staffing Firm by Staffing Industry Analysts
- INC 5000 List for Eight Consecutive Years
- Top 100 by Dallas Business Journal
- Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.