Sr. Application Support Analyst ? Contract-to-Hire ? Beaumont, TX

  • Beaumont, TX
  • Posted 21 days ago | Updated moments ago

Overview

On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

J5
OPERATIONAL MANAGEMENT SOFTWARE
OSISOFT PI
OSI

Job Details

Sr. Application Support Analyst - Contract-to-Hire - iSphere - Beaumont, TX

Location: Beaumont, TX - 100% Onsite (East Texas)
Job Type: Contract-to-Hire
Industry: Energy / Industrial / Manufacturing
Client: Available to qualified candidates

Opportunity Overview

iSphere is hiring a Senior Application Support Analyst for a contract-to-hire position based onsite in Beaumont, Texas. This role supports mission-critical industrial software used across operational environments. The ideal candidate will bring a strong background in enterprise application support, particularly with tools like J5, OSIsoft PI (Pie), or Enableon.

The position requires both technical troubleshooting expertise and user-facing support experience in energy, petrochemical, or manufacturing settings.

Key Responsibilities

  • Provide Tier 1 and Tier 2 support for applications such as J5, OSIsoft PI (Pie), and Enableon

  • Monitor system health, performance, and proactively address outages or degradations

  • Troubleshoot user-reported incidents involving access, data discrepancies, and system functionality

  • Work with vendors and internal teams to resolve complex issues and escalate when needed

  • Track and manage tickets using ITSM platforms (e.g., ServiceNow, Remedy)

  • Contribute to internal documentation, knowledge base articles, and support guides

  • Assist with patching, upgrades, testing, and production deployments

  • Support change management and system improvement efforts

  • Provide end-user training and support for new features and system enhancements

Required Skills & Experience

Years Required/Preferred Skill/Experience
5+ Required Application support in industrial, energy, or manufacturing environments
- Required Familiarity with J5, OSIsoft PI (Pie), or Enablon
- Required Experience troubleshooting Windows-based systems, databases, and access controls
- Required Proficiency with ITSM tools like ServiceNow, Remedy, or similar
- Required Strong customer service, documentation, and communication skills
- Required Ability to work 100% onsite in Beaumont, TX and collaborate cross-functionally

Preferred Qualifications

  • Experience supporting operational or industrial applications

  • Exposure to SQL queries or basic scripting for reporting and analysis

  • Familiarity with oil & gas, utilities, or petrochemical operational environments

Why Work with iSphere?

At iSphere, we connect IT professionals with trusted organizations throughout Texas and the Gulf Coast. Our focus is long-term partnerships, open communication, and opportunities that match your expertise.

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