Sr. Application Support Analyst ? Contract-to-Hire ? Beaumont, TX

  • Beaumont, TX
  • Posted 15 hours ago | Updated 6 hours ago

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent

Skills

APPLICATION DEVELOPER
J5
OPERATIONAL MANAGEMENT SOFTWARE
OSISOFT PI
OSI
SERVICENOW
REMEDY
ITSM

Job Details

Sr.

Opportunity Overview

iSphere is hiring a Senior Application Support Analyst for a contract-to-hire position based onsite in Beaumont, Texas. This role supports mission-critical industrial software used across operational environments. The ideal candidate will bring a strong background in enterprise application support, particularly with tools like J5, OSIsoft PI (Pie), or Enableon.

The position requires both technical troubleshooting expertise and user-facing support experience in energy, petrochemical, or manufacturing settings.

Key Responsibilities

  • Provide Tier 1 and Tier 2 support for applications such as J5, OSIsoft PI (Pie), and Enableon

  • Monitor system health, performance, and proactively address outages or degradations

  • Troubleshoot user-reported incidents involving access, data discrepancies, and system functionality

  • Work with vendors and internal teams to resolve complex issues and escalate when needed

  • Track and manage tickets using ITSM platforms (e.g., ServiceNow, Remedy)

  • Contribute to internal documentation, knowledge base articles, and support guides

  • Assist with patching, upgrades, testing, and production deployments

  • Support change management and system improvement efforts

  • Provide end-user training and support for new features and system enhancements

Required Skills & Experience

Years Required/Preferred Skill/Experience
5+ Required Application support in industrial, energy, or manufacturing environments
- Required Familiarity with J5, OSIsoft PI (Pie), or Enableon
- Required Experience troubleshooting Windows-based systems, databases, and access controls
- Required Proficiency with ITSM tools like ServiceNow, Remedy, or similar
- Required Strong customer service, documentation, and communication skills
- Required Ability to work 100% onsite in Beaumont, TX and collaborate cross-functionally

Preferred Qualifications

  • Experience supporting operational or industrial applications

  • Exposure to SQL queries or basic scripting for reporting and analysis

  • Familiarity with oil & gas, utilities, or petrochemical operational environments

Why Work with iSphere?

At iSphere, we connect IT professionals with trusted organizations throughout Texas and the Gulf Coast. Our focus is long-term partnerships, open communication, and opportunities that match your expertise.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.