Overview
Skills
Job Details
Sr. Application Support Analyst - Contract-to-Hire - iSphere - Beaumont, TX
Location: Beaumont, TX - 100% Onsite (East Texas)
Job Type: Contract-to-Hire
Industry: Energy / Industrial / Manufacturing
Client: Available to qualified candidates
Opportunity Overview
iSphere is hiring a Senior Application Support Analyst for a contract-to-hire position based onsite in Beaumont, Texas. This role supports mission-critical industrial software used across operational environments. The ideal candidate will bring a strong background in enterprise application support, particularly with tools like J5, OSIsoft PI (Pie), or Enableon.
The position requires both technical troubleshooting expertise and user-facing support experience in energy, petrochemical, or manufacturing settings.
Key Responsibilities
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Provide Tier 1 and Tier 2 support for applications such as J5, OSIsoft PI (Pie), and Enableon
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Monitor system health, performance, and proactively address outages or degradations
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Troubleshoot user-reported incidents involving access, data discrepancies, and system functionality
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Work with vendors and internal teams to resolve complex issues and escalate when needed
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Track and manage tickets using ITSM platforms (e.g., ServiceNow, Remedy)
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Contribute to internal documentation, knowledge base articles, and support guides
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Assist with patching, upgrades, testing, and production deployments
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Support change management and system improvement efforts
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Provide end-user training and support for new features and system enhancements
Required Skills & Experience
Years | Required/Preferred | Skill/Experience |
---|---|---|
5+ | Required | Application support in industrial, energy, or manufacturing environments |
- | Required | Familiarity with J5, OSIsoft PI (Pie), or Enablon |
- | Required | Experience troubleshooting Windows-based systems, databases, and access controls |
- | Required | Proficiency with ITSM tools like ServiceNow, Remedy, or similar |
- | Required | Strong customer service, documentation, and communication skills |
- | Required | Ability to work 100% onsite in Beaumont, TX and collaborate cross-functionally |
Preferred Qualifications
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Experience supporting operational or industrial applications
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Exposure to SQL queries or basic scripting for reporting and analysis
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Familiarity with oil & gas, utilities, or petrochemical operational environments
Why Work with iSphere?
At iSphere, we connect IT professionals with trusted organizations throughout Texas and the Gulf Coast. Our focus is long-term partnerships, open communication, and opportunities that match your expertise.