CMDB & CSDM Architect

  • Des Moines, IA
  • Posted 23 days ago | Updated 23 days ago

Overview

On Site
Hybrid
Depends on Experience
Contract - W2

Skills

Configuration Management Database
Conflict Resolution
Data Architecture
IT Service Management
ServiceNow
Workflow
Technical Support

Job Details

Palmer Group is partnering with a well-established organization in their search for a CMDB & CSDM Architect. In this role, you will lead the design, implementation, and oversight of the Configuration Management Database (CMDB) within the ServiceNow platform. Your work will ensure that systems support IT service management, event management, and automation initiatives efficiently. If you meet the qualifications below and are passionate about driving operational efficiency and enabling digital transformation, we encourage you to apply!
Work model:

  • Open to remote, hybrid, or on-site

What you will do:

  • Define and evolve a strategic roadmap for CMDB and CSDM maturity aligned with ITSM and Event Management objectives
  • Design and refine CMDB/CSDM structures to enable advanced event correlation, automated incident resolution, and impact analysis
  • Act as the subject matter authority for ServiceNow CMDB, CSDM, and Event Management modules
  • Partner with ITSM process owners, ServiceNow platform teams, and key business stakeholders
  • Evaluate and improve data models, integrations, and event management workflows regularly
  • Configure and enhance ServiceNow modules; incorporate automated discovery tools and external data feeds
  • Establish and enforce data quality benchmarks and governance frameworks
  • Lead workshops, gather requirements, and conduct design review sessions
  • Produce documentation and deliver training focused on CMDB, CSDM, and event management best practices

What you will need to be successful:

  • Over 7 years of practical experience working with ServiceNow CMDB, CSDM, and event management
  • Demonstrated expertise in designing and enhancing event management workflows within the ServiceNow platform
  • Proven track record in developing strategic roadmaps for data architecture and event management initiatives
  • In-depth understanding of ITIL v3/v4 frameworks, with a strong focus on configuration and event management practices
  • Hands-on experience integrating discovery tools, monitoring systems, and external data sources into ServiceNow
  • Exceptional problem-solving abilities, along with strong communication and interpersonal skills
  • Experience successfully leading cross-functional teams and managing complex projects
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Palmer Group