Overview
On Site
USD 55,000.00 per year
Full Time
Skills
Professional Development
Cloud Computing
Innovation
Mentorship
Leadership
Collaboration
Technical Support
Management
Tier 1
Multi-factor Authentication
Audiovisual
AV
Printing
Documentation
Knowledge Base
Numara
Help Desk
Remote Support
Training
Microsoft Office
Microsoft Windows
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Communication
Microsoft Azure
Microsoft Operating Systems
Microsoft Windows Server
Enterprise Resource Planning
CompTIA
Network+
Microsoft
Job Details
Description
Position: IT Support Specialist -- Direct Hire Permanent
Location: Greater Ames Area -- HYBRID
Salary: up to $55,000 base annual salary + excellent benefits
*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***
Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who's known for developing talent and helping team members advance their careers.
This role offers the perfect blend of technical challenge, professional development, and mentorship. You'll gain exposure to enterprise IT systems-including Microsoft 365, networking, ERP platforms, and cloud tools-while contributing to a team that values innovation, support, and continuous learning.
Why You'll Love This Role:
Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.
Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.
Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.
What You'll Do:
Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.
Manage the IT ticket queue, triage issues, and provide Tier 1 support.
Assist with account setup, password resets, MFA, and access requests.
Deploy workstations, peripherals, and AV equipment.
Support ERP user access and printing issues.
Maintain IT documentation, SOPs, and a searchable knowledge base.
Track IT assets and coordinate vendor repairs.
What You Bring:
1-2 years of Help Desk or Desktop Support experience, or relevant certifications/training.
Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).
Strong communication skills and a customer-first mindset.
Bonus Points For:
Associate's degree in IT or related field.
Experience with Intune, Azure, Windows Server, or ERP.
Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.
*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: or mobile: . Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Position: IT Support Specialist -- Direct Hire Permanent
Location: Greater Ames Area -- HYBRID
Salary: up to $55,000 base annual salary + excellent benefits
*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***
Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who's known for developing talent and helping team members advance their careers.
This role offers the perfect blend of technical challenge, professional development, and mentorship. You'll gain exposure to enterprise IT systems-including Microsoft 365, networking, ERP platforms, and cloud tools-while contributing to a team that values innovation, support, and continuous learning.
Why You'll Love This Role:
Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.
Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.
Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.
What You'll Do:
Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.
Manage the IT ticket queue, triage issues, and provide Tier 1 support.
Assist with account setup, password resets, MFA, and access requests.
Deploy workstations, peripherals, and AV equipment.
Support ERP user access and printing issues.
Maintain IT documentation, SOPs, and a searchable knowledge base.
Track IT assets and coordinate vendor repairs.
What You Bring:
1-2 years of Help Desk or Desktop Support experience, or relevant certifications/training.
Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).
Strong communication skills and a customer-first mindset.
Bonus Points For:
Associate's degree in IT or related field.
Experience with Intune, Azure, Windows Server, or ERP.
Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.
*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: or mobile: . Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.