Customer Care Account Specialist

Stefanini Group is hiring!

Stefanini is looking for an Customer Care Account Specialist in Houston, TX 77079 (Hybrid)

For quick Apply, please reach out to Kamal Rawat, call / email:



Job Title: Customer Care Account Specialist

Location: 11750 Katy Freeway, Suite 120, Houston, TX 77079 (Hybrid)

This is a hybrid position: Mon/Fri work-from-home except when business needs dictate in-office work (in-person meetings); Tues/Wed/Thurs in-office.

Shift timing: Monday-Friday, 8:00 AM - 4:30 PM; Lunch Time: 30 Minutes



Qualifications:Customer Care experience50-100 accounts each depending on workloadSAP transactional experienceChemical or manufacturing industry experience preferred2-5 years of experience preferred, recent college grads will be considered



Responsibilities:

As a Customer Care Account Specialist - Houston, TX, you will be responsible for Interacting with the customer in a helpful and friendly manner and understanding customer needs as you develop and maintain customer relationships for high-profile accounts for our North American customer base, including Canada and Mexico. This includes providing consistent quality service and acting as a liaison for customers and external service providers.Communicating with various functions across the business: Marketing, Sales, and Logistics, at all levels of the organization will be an essential part of your area of responsibility.Managing customer orders through the entire order fulfillment process including expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and Client's ability to satisfy them.Executing and following Non-Conformance Management (NCM) measures, including investigation and reporting.Engaging across the organization, you will work as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. This role will be exposed to managing import / export orders direct-to-customer and collaborating with local and global colleagues to provide streamlined communication on order status.Understanding and enforcing stated business rules and raise awareness of situations where a resolution requires cross functional coordination. Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.Participating in orientation and training for new hires and acting as secondary trainer for new hires and mentoring of peers.Utilizing your robust analytical and computer skills (specifically SAP, Power BI, Salesforce, MS Word, Excel, Power Point, and other web-based applications), you will complete material availability inquiries and price discrepancy reporting.Establishing and improving work procedures and processes that support the company and departmental standards.Managing and correcting errors in Master Data to prevent recurrence of issues in order processing.



Skills Education (Supply Chain, Business Management or Logistics preferred) combined with your experience in the Customer Care, Supply Chain area, or closely related work experience.Proficiency in using Enterprise Resource Planning (ERP) SAP system or similar ERP.High level of competence in Microsoft Office tools.Strong problem-solving ability, ability to interact with the customer and to communicate with various functions across the business: Marketing, Sales, Planning and Logistics.



Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.



Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.



About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.



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