Senior Service Engineer - CTJ - Poly

Come get in on the ground floor of PLx! We are seeking a Senior Service Engineer to join our team! PLx (Protection Level X) is a managed service designed to accelerate and simplify the ability for DoD (Department of Defense) and DIB (Defense Industrial Base) customers onboard to a shared enterprise IT environment. PLx utilizes all the best technology of Azure, including Azure Virtual Enclaves, the cornerstone and foundation that provides the isolation, security and compliance required for the sensitive mission workloads.

Our diversity of knowledge and experience comes together for the benefit of our customers, our colleagues, our business, and ourselves. As we grow, our team actively seeks out and values diversity of background, thought, and disciplines. We enjoy great challenges, collaboration and seeing our customers succeed while we evolve our platform. We are an agile team, have a growth mind-set, deeply passionate about our customers and developing quality software. We invest in career progression and learning opportunities. Join us and build the future of global computing and connectivity!

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Coordinates vendor services delivered to ensure the functioning and security of PLx.
• Coordinates PLx support activities to minimize engineering impact and maximize customer experience.
• Develops a foundational understanding of our service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
• Supports onboarding customers and administrators to move customer workloads into Azure clouds with Azure Virtual Enclaves.
• Manage the lifecycle of computer equipment from procurement to disposal.
• Maintain accurate records of hardware inventory and lifecycle status.
• Invests time and effort to improve knowledge and expertise.
• Monitors and takes action on telemetry data and performs basic analyses to triangulate failures that are affecting the system availability, reliability, performance, and/or efficiency, with guidance from other engineers.
• Responds to break-fix, outages, and other incidents during workdays and regular on-call rotations by identifying the level of impact, troubleshooting basic issues, and deploying appropriate fixes to resolve root cause(s).
• Develops an understanding of prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts.
• Shares information across disciplines within their feature team in a timely manner with an appropriate level of detail and manages dependencies for their work with others.
• Actively seeks to develop an understanding of key learnings, insights, and best practices that can be applied to improve the development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well interactions with more experienced Service Engineers and members of product engineering teams.

Qualifications:

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications

• Bachelor's Degree in Computer Science , Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Experience working in critical infrastructure, data centers, and/or high security, high availability facilities
• Experience working in a Windows Server 2019 domain environment.
• Experience supporting Windows Office 2019 in a distributed highly available configuration.
• Experience working with JIRA and managing real time tickets and change requests through a tiered approval system.
• Experience deploying and managing desktop, network, and server hardware lifecycle
• Experience working with teams supporting high security, high availability communications systems

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

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Microsoft will accept applications for the role until June 9th, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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