Transition Integration Manager BPO HR and Finance Transition

Role: Transition Integration Manager BPO HR and Finance Transition

Location : Remote

Role responsibilities overview;

Overall responsibility for the transition and integration of all workstreams for all Waves, tech implementation if any and transformation in-line with the IBM solution as contracted with the Client.

Responsible for scheduling and monitoring of IBM resources to ensure consistent performance to meet all project objectives.

Coordinates requirements and deliverables as needed with clientcounterpart

Plan and run IBM Internal and Client related Governance, risk assessment & reporting.

Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for the overall Transition project, according to the project plan or charter.

Enables the Transition Management System and Governance

Provides overall direction to workstream transition leads on integrated project plan and program management processes (status reporting, risk and issue management reporting, transition deliverables management, etc.).

Interlocks project plan across workstreams and responsible for integration of process design across all workstreams.

Responsible for creation of overall strategy documents applied across all centers and workstreams (ie, test strategy, cutover strategy, etc.)

Responsible for management and reconciliation of transition cost against approved cost case.

Escalation point for issues and risks prior to escalation to DPE/, PE, etc.as defined by project escalation procedures.

Additional Expected Competencies & Behaviors;

Competency Description Level Behaviors

Relationship

Management Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. 3 Communicates to clients regarding expectations of all parties. Participates in negotiating the terms of the business relationship. Conducts periodic reviews of work effort, progress, issues, and successes. Maintains productive, long-term relationships with clients or vendors. Creates opportunities to educate support teams on client priorities. Empowers others to establish collaborative, healthy relationships.

Program

Management Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives. 3 Evaluates risks and vulnerabilities and creates contingency plans. Advises others on preferred tools, techniques and methods for estimating program cost and time. Conducts regular and ad-hoc program reviews with project managers, team and clients. Coaches others in maintaining open communication among project managers and interested parties. Oversees reporting requirements and creates monitoring and control mechanisms. Plans, estimates, staffs, organizes and monitors a set of projects within a program.

Internal

Resource

Coordination Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives. 3 Trains others on coordination techniques according to a particular business requirement. Resolves issues related to collaborative efforts in varying business conditions. Monitors overall coordination programs and business activities for compliance with relevant policies. Optimizes existing collaborative styles using advanced coordination skills. Advises on organizational best practices for internal resource coordination. Designs a comprehensive tool set to ensure the integrity and confidentiality of business information.

Problem

Management

Process

(TCS) Knowledge of the problem management process; ability to follow through a problem management process and bring a reported problem to a successful resolution. 3 Implements the processes and activities needed to handle unusual problems. Oversees problem reporting, tracking, escalation and resolution. Evaluates alternative approaches to resolving a customer problem.

Participates in trend and root cause analysis to identify and address recurring problems. Advises on the processes and associated costs for different types of problems. Receives, clarifies and resolves a variety of standard and atypical problems.

Contracts

Review

Knowledge of the contractual and legal matters related to expenditures (consulting services, maintenance, agreements, acquisitions, outsourcing, etc.); ability to evaluate, interpret and improve the language used in contractual agreements. 2 Monitors compliance with contract specifications and regulations. Maintains files of relevant information for specific customers, vendors, or contracts. Assesses key legal considerations associated with terms and conditions of a contract. Assists in evaluating specific pricing and delivery alternatives while nalysing benefits and drawbacks of each. Interprets legal documents detailing service provisions by an outside party.

Managing

Expenses

and

Finances

Knowledge of the principle and methodology of finance management; ability to use the functions, tools and processes needed to manage financial assets and liabilities throughout the organization. 3 Evaluates differing expense management alternatives and makes recommendations. Facilitates proper documentation and compliance with established standards and regulations. Anticipates the relative positive and negative impact of each and every aspect of financial management. Utilizes a number of diverse expense management tools and methods. Oversees an organization's expense management processes and units. Designs, prepares, summarizes and presents expense management reports.