Technical Support Engineer

The Technical Support Engineer will be responsible for managing and resolving challenging issues for our clients partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes. Will work to support a growing base of customers globally.

To be successful in this role, we need someone who has:
Must be able to troubleshoot technical issues in Java/JavaScript
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Understanding of basic networking and system administration.