IT Asset Management Administrator

Title: IT Asset Management Administrator

State Role Title: 39112

Hiring Range: Up to $65,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:;br>
Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced individual to serve as an IT Asset Management Administrator. This role requires experience with ServiceNow CMDB (Configuration Management Database) or other CMDB implementations and the ability to implement policies and procedures to ensure effective asset management. This position will be responsible for managing and optimizing the lifecycle of IT hardware assets. By overseeing the entire lifecycle of IT assets and implementing best practices, this position will help reduce costs, minimize risks, and ensure compliance with regulations, as well as support the broader IT strategy that will ultimately contribute to the organization's success. Limited after hour on-call support may apply.

Additional responsibilities include:
Managing the entire lifecycle of IT hardware assets, from acquisition to disposal, including planning for upgrades and replacements.
Managing and maintaining the ServiceNow CMDB, ensuring data accuracy and integrity.
Maintaining IT asset management policies and procedures.
Conducting regular inventory audits and reconciling discrepancies.
Maintaining an up-to-date inventory of all IT hardware assets.
Ensuring all CMDB updates conform with policy and procedure and meeting the established Configuration Management baseline.
Creating ah-hoc reporting/dashboard related to the status of the CMDB and related Configuration Management metrics.
Helping to establish policies and procedures for IT hardware asset management, including procurement, usage, maintenance, and disposal.
Managing IT assets to optimize costs, including finding ways to maximize the value of each asset and reduce costs by extending their lifespan.
Ensuring that deliveries against POs are correct and any outstanding or incorrect orders are followed up or escalated.
Processing repairs, returns and re-assignment of hardware to our end-users ensuring all data is captured accurately.
Implementing policies and standards governing damaged, lost, stolen and replacement of assets.
Recording and facilitating stock management, goods in and goods out processing.
Providing insights and recommendations on cost-saving opportunities and asset optimization strategies.
Forecasting future asset needs based on business growth and technological advancements.
Developing reports and dashboards to support executive decision-making.

Minimum Qualifications

Experience as part of a Service Management and/or IT team managing the IT Asset Management function.
Experience in ServiceNow ITSM and/or ITOM module.
Understanding of Service Management and the concepts related to IT governance and oversight.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
Must have physical capability to consistently lift 50lbs without assistance.

Additional Considerations

Strong knowledge of IT security, access control, and best practices.
Experience in managing IT assets throughout their lifecycle.
Experience balancing multiple priorities in a fast-moving environment.
Basic familiarity with ITIL Incident Management processes.
Certifications such as ITIL Foundation and/or ISO/IEC 19770.
Certified as an IT Asset Manager (CITAM), Hardware Asset Management Professional (CHAMP), and/or Software Asset Manager (CSAM).

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.