Overview
On Site
USD 21.00 - 25.00 per hour
Part Time
Skills
Training
Mobile Devices
Google Apps
Collaboration
Videoconferencing
Computer Hardware
Technical Writing
Documentation
Test Equipment
IT Management
Technical Support
Customer Service
Microsoft Windows
Network
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description:
This is a Part-Time position looking for an individual who can work 1 day per week preferably on Mondays, 1st shift hours for 8 hours.
The IT Support Analyst works with computer users from the business to diagnose and resolve computer problems in a prompt and timely manner. This person will escalate requests or issues to the appropriate technical person within IT and determine appropriate priority level. This individual needs to have passion for the internal customer and be able to relate to a non- technical user in a professional manner. IT Support Representatives are responsible for documenting new solutions to problems and training end users as well as peers on appropriate solutions.
Responsibilities include working with IT user technologies such as Personal Computers, mobile devices, the Google Apps collaboration environment, video conferencing solutions, etc.
Essential Duties and Responsibilities
Identifies hardware problems and determines the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures
Reports all recurring problems that aren't being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly
Coordinates repairs for damaged equipment according to equipment warranties with a limited amount of downtime
Coordinates replacement or loaner equipment as needed
Installs and tests equipment at user site
Escalates problems/issues to the technical lead or department manager as appropriate
Meets all service performance operational goals as defined by the department for
Ticket SLAs
Response time via phone, on-site visit, callbacks, escalations, etc.
Work hours
Company assets
Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met.
Support non standard applications that are critical for the business as defined per IT management
Responsible for troubleshooting problems with network environment (computer and printer connectivity) and escalating to Engineers if problem cannot be resolved locally
Act as a technical resource and IT business partner to internal users to address and resolve inquiries and problems
Additional Skills & Qualifications
Associate Technical Degree or higher
Minimum 2 years of technical support experience.
General customer service experience
Ability to occasionally work nights and weekends
Demonstrated experience in Windows OS and corporate network environment
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Clarita,CA.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This is a Part-Time position looking for an individual who can work 1 day per week preferably on Mondays, 1st shift hours for 8 hours.
The IT Support Analyst works with computer users from the business to diagnose and resolve computer problems in a prompt and timely manner. This person will escalate requests or issues to the appropriate technical person within IT and determine appropriate priority level. This individual needs to have passion for the internal customer and be able to relate to a non- technical user in a professional manner. IT Support Representatives are responsible for documenting new solutions to problems and training end users as well as peers on appropriate solutions.
Responsibilities include working with IT user technologies such as Personal Computers, mobile devices, the Google Apps collaboration environment, video conferencing solutions, etc.
Essential Duties and Responsibilities
Identifies hardware problems and determines the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures
Reports all recurring problems that aren't being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly
Coordinates repairs for damaged equipment according to equipment warranties with a limited amount of downtime
Coordinates replacement or loaner equipment as needed
Installs and tests equipment at user site
Escalates problems/issues to the technical lead or department manager as appropriate
Meets all service performance operational goals as defined by the department for
Ticket SLAs
Response time via phone, on-site visit, callbacks, escalations, etc.
Work hours
Company assets
Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met.
Support non standard applications that are critical for the business as defined per IT management
Responsible for troubleshooting problems with network environment (computer and printer connectivity) and escalating to Engineers if problem cannot be resolved locally
Act as a technical resource and IT business partner to internal users to address and resolve inquiries and problems
Additional Skills & Qualifications
Associate Technical Degree or higher
Minimum 2 years of technical support experience.
General customer service experience
Ability to occasionally work nights and weekends
Demonstrated experience in Windows OS and corporate network environment
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Santa Clarita,CA.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.